Commercial Relationship Manager in New Hampton, NY
About The Position
The Commercial Relationship Manager is responsible for developing and maintaining long-term business relationships to drive sales growth within commercial markets. This role focuses on generating new business while strengthening existing relationships with commercial facility directors, property managers, general managers, C-suite decision-makers, and other industry leaders. Target industries include commercial real estate, hospitality, healthcare, education, municipal governments, and other large-scale commercial facilities. Experience in the restoration industry is required. The position emphasizes cultivating strong referral and trade partner relationships through market analysis, targeted outreach, and a consultative sales approach to convert prospects into long-term clients.
Requirements
- Bachelor’s degree or equivalent professional experience
- Minimum of 2 years of B2B sales experience, preferably in a service-based industry
- At least 2 years of experience managing repair projects in the insurance and restoration industry
- IICRC certifications in Water, Fire, and Mold Restoration (required)
- Strong marketing and customer service skills
- Professional appearance and demeanor
- Ability to work flexible hours, including occasional evenings and weekends
- Willingness to travel outside the immediate operating area as needed
- Must be able to pass a background check
- Proficiency with computers, mobile platforms, MS Office (Word, Excel, PowerPoint), and Google Workspace
- Excellent verbal and written communication skills
- Strong interpersonal and customer service abilities
- Effective time management and organizational skills
- Strong analytical and problem-solving capabilities
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated and results-driven
Nice To Haves
- Project Management certifications or training preferred
- Proven experience developing and managing commercial accounts, particularly in real estate, healthcare, education, or hospitality
Responsibilities
- Develop and manage a portfolio of commercial accounts with a high likelihood of utilizing services during damage events or environmental disasters
- Build and maintain relationships with key decision-makers, including facility executives, property managers, and commercial clients
- Manage the full sales cycle, from prospecting through closing, ensuring a seamless customer experience
- Conduct in-person sales meetings using a consultative approach to assess client needs and provide tailored solutions
- Schedule and manage client appointments and interactions efficiently
- Maintain clear, professional communication with internal teams and external partners
- Provide exceptional post-sale support to strengthen customer satisfaction and retention
- Meet or exceed monthly sales targets and performance goals
- Prepare and maintain detailed sales activity and performance reports
- Identify new business development opportunities and growth strategies
- Establish and strengthen relationships with insurance professionals, facility managers, real estate professionals, and other referral sources
- Collaborate closely with project managers and operational teams to ensure service excellence
- Participate in industry trade organizations and networking events to promote company services
- Deliver presentations to small and large groups as needed
- Uphold company values while maintaining a professional and positive demeanor
Benefits
- Medical, dental, and vision insurance
- Aflac and Long-Term Disability (LTD)
- 401(k) retirement plan
- Company-provided uniform, vehicle, cell phone, and laptop
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
