Commercial Relationship Manager

Citadel • Exton, PA

110d • Hybrid

About The Position

Are you a passionate and results-oriented commercial banking professional seeking a dynamic environment to leverage your expertise? We're seeking a seasoned Commercial Relationship Manager (CRM) to join our growing Business Banking team. In this pivotal role, you'll play a key role in driving commercial loan growth while building strong client relationships and fostering new deposit opportunities.

Requirements

• Proven track record of originating and closing commercial loans within a competitive environment.
• Minimum of 7-10 years of experience in commercial banking, with a strong understanding of credit analysis and risk management.
• Excellent communication and presentation skills, with the ability to build strong relationships with business owners and decision-makers.
• Deep understanding of commercial banking products and cash management, including deposit solutions.
• Proven ability to develop and leverage strategic partnerships.
• Active and engaged member of the local business community.
• Undergraduate degree in business/related field or equivalent work experience.
• 5 to 10 years commercial lending and deposit experience.
• Formal commercial lending credentials such as (CFI, RMA, or Moody).
• 10 plus years demonstrated sales and business development experience with proven results.
• Excellent customer service skills.
• Excellent verbal and written communication skills and Excellent presentation skills.
• In depth knowledge of financial products and banking regulations.
• Demonstrated experience with and expertise in analyzing and comprehending personal and commercial financial statements.
• Extensive experience and in-depth knowledge of commercial deposits, lending, and small business operations.
• Proficient in personal computer applications - PC (MS Windows and Office Products), Client Experience Desktop.

Responsibilities

• Develop a network of Centers of Influence (COIs) and leverage existing relationships to identify and acquire new business members with revenue between $5-$25 million.
• Become a financial expert for your members, understanding their needs through in-depth financial analysis and proactively recommending solutions across Citadel's product suite (loans, deposits, etc.).
• Utilize your strong credit analysis skills to evaluate loan applications, structure deals, and manage credit risk, ensuring all member relationships meet strict compliance standards.
• Identify and leverage cross-selling opportunities to deepen client relationships and drive profitable business growth by exceeding loan, deposit, and fee income goals.
• Be a visible and active in the local business community, fostering relationships and identifying potential business members.
• Collaborate effectively with internal teams (credit, deposit solutions) and external partners (COIs) to deliver a comprehensive 360-degree client experience.
• Know Citadel's offerings inside and out, including competitor products.
• Network with influencers to bring in new business.
• Represent Citadel and find opportunities locally.
• Analyze financial data to identify member goals.
• Regularly review client relationships and provide solutions.
• Recommend products and close deals to reach revenue targets.
• Train and develop less experienced branch staff and relationship managers.
• Actively listen, present solutions, and secure member agreements.

Benefits

• Competitive compensation and benefits package.
• Opportunities for professional development and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees