Commercial Real Estate Account Manager II
About The Position
Under the direction of the Manager, our Account Managers are responsible for servicing a commercial real estate portfolio in a timely, efficient, and responsible manner to protect the interest of KeyBank, mortgage insurers, and investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws and regulations. We offer Account Manager Positions across three core verticals: CMBS & SASB Commercial Mortgage Backed Securities Single Asset Single Borrower Agency Freddie Mac Fannie Mae Ginnie Mae HUD Full Asset Management Institutional Interim | Balance Sheet Lenders Life & Pension | Foreign Lenders CLOs | ABS | P3 Debt Funds | Repo Servicing Net Lease REITs Individual skills and experience will be assessed and appropriate job leveling will be assigned at offer.
Requirements
- Four-year college degree or experience commensurate with position grade
- Excellent verbal and written communication skills
- Strong analytical skills
- Efficient in the use of Microsoft Word, Excel and Outlook
Nice To Haves
- Experience in commercial mortgage loan servicing and/or underwriting
- Experience with cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, and loan payoffs
- Real estate law, appraisal, accounting/auditing
- Legal document review and interpretation
- Experience with McCracken/Strategy and RECWeb loan servicing system
Responsibilities
- Monitor assigned portfolio to ensure compliance with specific requirements pursuant to contractual servicing agreements. Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
- Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after default or workout. Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing. Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
- Generate income through transaction fees and the timely collection of late charges to ensure the profitability of the Servicing Division and KeyCorp.
- Monitor and administer the posting of all loan payments in accordance with the loan documents.
- Monitor and collect delinquencies.
- Review and process reserve disbursements in accordance with the reserve agreements.
- Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
- Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
- Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
- Input and maintain loan and collateral data in the loan servicing system and RECWeb.
- Administer all borrower inquiries and requests.
- Assist with special projects
- Train new employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Number of Employees
5,001-10,000 employees
