Commercial Property Manager

Howard Hanna Real Estate Services•Cleveland, OH

About The Position

The Property Manager is responsible for the day-to-day management of office, industrial and retail properties through implementation of policies, procedures and programs required by the management agreement. The individual will interact with senior management, building staff, support team, service providers, clients and tenants. The Property Manager must be able to handle emergency situations and tenant complaints with tact and diplomacy. The individual must ensure that the property(s) is improved or maintained in a state of good repair with emphasis on a positive and timely response to the concerns and needs of the occupants, government agencies and property(s)’ owners.

Requirements

High School diploma required; college degree preferred.
3 years’ experience required.
Must be skilled with Microsoft Office Suite, Internet.
Strong administrative and customer service background a must.
Broad understanding of financial terms and principles.
Sefl-motivated, with the ability to work unsupervised and prioritize workload.
Very organized and detail oriented.
Strong organizational and communication skills (both oral and written).
Ability to work within a team environment and able to adapt to changes quickly in a fast-paced environment.
Real Estate License

Nice To Haves

Property Management software (MRI) knowledge a plus.

Responsibilities

Direct, motivate and evaluate building staff and service providers to ensure property(s) is improved and kept in a state of good repair.
Establish budget parameters or expense limits as directed by client (property owner or mater leaseholder).
Ensure tenant service requests for repairs, maintenance, improvements and lease administration are answered timely, completely and accurately with appropriate customer service.
Work with the leasing team to minimize vacancies and prepare vacated units for showing.
Determine preventative maintenance and daily service specifications, standards and repair parameters.
Conduct RFP processes, including bid analysis, negotiation and vendor selection.
Prepare and submit purchase orders to make repairs, provide preventative maintenance or improve the property(s).
Conduct regular property inspections to ensure that staff and service providers are adhering to performance standards. Make necessary adjustments.
Participate in inspections and property walk-through with government agency, financial and risk management personnel.
Ensure that regular, periodic fire and life safety inspections are conducted and conform to guidelines set by local and State authority law.
Review, abstract and administer tenant leases.
Develop capital requirements and budget.
Review and approve CAM (operating expense) reconciliations and be able to explain to tenants when requested.
Ensure tenant correspondence and agreement files, including certificates of insurance are current.
Lease administration and rent collections,
Budget and variance reporting, tenant correspondence, and budget preparation.