Commercial Project Coordinator

About the position

We are searching for a Commercial Project Coordinator to manage and maintain national account client relationships at the highest level within the client's organization. In this role you will serve as the central communication and contact hub for the client, company and service department, as well as assist sales management and teams in identifying and executing growth strategies/opportunities.

Responsibilities

• Dispatch new losses or follow up on dispatched new losses and work with the client and responding franchise until completion of the project / client satisfaction.
• Resolve and negotiate quality and service issues with responding franchise and vendors.
• Effectively lead the day-to-day management of all customer interaction and service with successful outcomes delivering against (Cost, Quality, and Speed) resolution metrics.
• Drive world class customer service with clear, concise, timely, consistent communication to management and customers.
• Project management including organizing and prioritizing site specific issues.
• Track and document files and vendor portals on a daily basis.
• Analyze data and contracts, gather evidence/facts, determine root cause, engage appropriate partners and apply critical thinking skills to make decisions driving the best possible outcomes.
• Negotiate with multiple constituencies including vendors, franchises, multiple levels of retail management and corporate partners.
• Be a resource to the franchise network.
• Track and manage vendor invoices, work orders, and requests.
• Navigate estimate/invoice submission platforms required of SM franchise network.
• Efficiently and accurately review franchise/vendor estimates.
• Audit SRM, SM, and vendor invoices.
• Help educate/train SM franchises on invoicing issues.
• Resolve and negotiate invoicing disputes with vendors and franchises.
• Work in unison with Project Auditing team to ensure efficient and accurate transition from projects in progress to the review process.
• Maintain vendor portals to ensure all documentation is kept up to date and is accurate.
• Maintain National Account Matrix to ensure all SLA's and account requirements are captured and are updated as needed.
• Provide regular loss reporting to national clients via file reporting portals.

Requirements

• Sense of urgency, professional appearance and demeanor, positive attitude, and strong work ethic.
• Some travel may be required (CAT events, team meetings, Large Projects, or Hurricane events).
• Position requires On-Call status to follow up on dispatched losses when necessary.
• Proficient with Microsoft Office programs (Access, Excel, and Word).
• Proficient with restoration industry programs (Restore 365, XactAnalysis, Xactimate), or equivalent.
• Time and Material estimating programs.
• Willing to work nights and weekends when necessary or requested.
• Ability to travel periodically without restriction.
• Understanding of Hazardous materials, including asbestos, lead paint, mold and IICRC.
• Unsanitary water categories 2, 3, and Special Situations strongly preferred.
• Communications skills, both written and oral.
• Time management skills; Organizational skills.
• Ability to execute job functions with minimal supervision.
• Customer service experience.

Benefits

• Medical, Dental, and Vision start the first day of the month following your date of hire.
• 401 (k) match.
• 15 days paid time off and paid holidays, including 2 floating holidays.
• Career growth and advancement.