Commercial Program Manager - Marlborough, MA

Hologic•Marlborough, MA

About The Position

The Commercial Program Manager – US Surgical is responsible for managing the development, execution, and optimization of cross-functional projects within the Hologic Surgical commercial business. This role works closely with Commercial leadership, IT, and process owners to ensure alignment between strategic objectives and operational applications, supporting Hologic’s operational capabilities and change management initiatives.

Requirements

Strong understanding of project management methodologies, processes, and tools (e.g., PMO frameworks, playbooks, project lifecycle).
Working knowledge of commercial operations in a healthcare or medical device environment.
Knowledge of process development and optimization techniques (e.g., workflow mapping, continuous improvement).
Familiarity with enterprise business systems, ideally including: Salesforce CPQ Oracle ERP Or comparable CRM/ERP/CPQ platforms
Understanding of change management principles and practices.
Awareness of cross-functional dependencies among Commercial, R&D, IT, and Service organizations.
Ability to manage complex, cross-functional projects from initiation through implementation.
Proficiency in project planning, execution, monitoring, and risk/issue management.
Ability to lead new product launch activities across multiple stakeholder groups.
Strong ability to document, analyze, and improve business processes and team workflows.
Capability to connect strategic objectives to operational execution and process optimization.
Skilled in conducting project post-mortem evaluations and translating findings into actionable improvements.
Hands-on experience working with Salesforce CPQ, Oracle ERP, or similar enterprise systems.
Ability to support and coordinate user acceptance testing (UAT) and regression testing activities.
Clear, concise verbal and written communication skills tailored to varied stakeholders (Commercial leadership, IT, process owners, and project teams).
Ability to facilitate cross-functional meetings and coordinate activities across multiple teams.
Skilled in presenting project status, risks, and recommendations to leadership.
Ability to support change initiatives and drive adoption of new processes and systems.
Comfort in influencing without direct authority across cross-functional teams.
Capability to mentor or support the development of project team members (where applicable).
Works effectively with Commercial, IT, R&D, and Service teams, building strong cross-functional relationships.
Actively fosters alignment between business priorities and IT/service delivery.
Takes ownership of project timelines, deliverables, and outcomes.
Anticipates risks and issues and escalates or resolves them promptly.
Maintains high standards in project documentation, tracking, and reporting.
Manages multiple projects and priorities in a structured, disciplined manner.
Seeks opportunities to enhance operational efficiency and project outcomes.
Uses feedback and post-mortem insights to refine processes and tools.
Embraces change and helps others through transitions in systems, processes, and ways of working.
Remains adaptable in a fast-paced, evolving commercial environment.
Communicates with confidence and professionalism to stakeholders at all levels.
Builds trust through reliability, transparency, and follow-through.
Demonstrated experience managing complex, cross-functional projects, preferably within the healthcare or medical device industry.
Proven background in process development, documentation, and continuous improvement.
Hands-on experience working with Salesforce CPQ, Oracle ERP, or comparable enterprise systems.
Experience supporting or leading user acceptance testing and/or regression testing activities.
Experience in change management and driving operational efficiencies across teams.

Nice To Haves

Prior involvement in new product launch processes or strategic division-level projects is strongly preferred.
Experience supporting the development or coaching of project team members is a plus.
PMP certification is preferred (or willingness to obtain within the first year of employment).
Relevant degree or equivalent experience in business, project management, healthcare administration, or a related field is desirable (if you want, this can be explicitly added).

Responsibilities

Support project intake management and activation processes for the Commercial PMO team.
Contribute to the implementation and maintenance of the PMO playbook for the Surgical business, including conducting project post-mortem evaluations.
Manage and coordinate cross-functional activities for new product launch processes, in partnership with the R&D PMO team.
Lead the execution of key strategic division projects and assist with ongoing system enhancements.
Ensure timely execution, delivery, and support for user acceptance and regression testing for assigned cross-functional projects.
Document, analyze, and recommend improvements for internal team workflows to enhance operational efficiency.
Foster collaboration between Commercial and Service priorities within IT.