Commercial Product Manager, Senior

FIS Global•Jacksonville, FL

18d

About The Position

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: The Commercial Product Manager Senior is a senior individual contributor responsible for shaping and executing a next‑generation financial crime product strategy spanning Know Your Customer (KYC), Know Your Business (KYB), Fraud, and Anti‑Money Laundering (AML). This role is accountable for building intelligent, AI‑driven financial crime solutions that materially reduce fraud and financial abuse while minimizing customer friction. The role will define and deliver an opinionated set of end‑to‑end experiences, leveraging AI agents, advanced data, and continuous experimentation to stop pervasive crimes such as human trafficking, romance scams, elder abuse, and other forms of financial exploitation conducted through the financial system. Partnering closely with internal teams and external partners, this role helps align strategy, simplify where appropriate, and deliver scalable, commercially viable solutions that leverage FIS’s breadth, data assets, and global scale to make a meaningful impact on the global financial system. This role is ideal for a product leader who can secure buy‑in for a clear vision, operate across multiple financial crime domains, translate strategy into execution, and continuously optimize for outcomes using data.

Requirements

Demonstrated experience managing complex B2B or enterprise software products, preferably within financial services, fintech, or other regulated industries.
Proven ability to own product strategy and execution end‑to‑end, from discovery through delivery and optimization.
Experience influencing outcomes across matrixed organizations without direct authority.
Working knowledge of financial crime domains including KYC, KYB, Fraud, and AML, and the regulatory expectations that govern them.
Ability to synthesize domain‑specific requirements into cross‑portfolio, data‑driven product decisions.
Strong analytical and problem‑solving skills, with experience using data, experimentation, and KPIs to guide prioritization and measure success.
Familiarity with applying AI, machine learning, or intelligent automation in production product environments (hands‑on development not required).
Experience evaluating build, buy, partner, and sunset decisions to support long‑term product strategy.
Excellent written and verbal communication skills, with the ability to explain complex topics clearly to diverse audiences.
Experience working directly with clients, partners, and internal stakeholders to gather input, align expectations, and drive adoption.

Responsibilities

Shape and own a cohesive financial crime product strategy across KYC, KYB, Sanctions, Fraud, and AML, with a clear point of view on how AI‑driven capabilities and agent‑based systems improve detection, prevention, and customer experience.
Define the next generation of financial crime solutions, leveraging AI agents, automation, and data intelligence to stop fraud earlier and more accurately, with less customer friction.
Translate regulatory requirements, market trends, and client needs into a clear product vision, roadmap, and investment priorities focused on measurable outcomes.
Balance innovation with regulatory rigor, ensuring solutions are explainable, auditable, and aligned with global compliance expectations.
Lead a data‑first product approach, defining and tracking success metrics such as fraud loss reduction, detection effectiveness, customer friction, operational efficiency, and adoption.
Enable A/B testing, experimentation, and continuous optimization across financial crime workflows to improve outcomes over time.
Partner with data science and engineering teams to operationalize models, AI agents, and decisioning logic into scalable, production‑ready capabilities.
Use performance insights to iteratively refine product experiences and investment decisions.
Own prioritized initiatives and epics that drive measurable client and societal impact, from discovery through delivery.
Drive measurable improvements in precision and recall, reducing false positives and unnecessary friction while maintaining high detection effectiveness through continuous testing, tuning, and data‑led optimization.
Balance regulatory rigor, operational usability, and commercial scalability in all product decisions.
Partner with go‑to‑market teams on product readiness, including pricing inputs, packaging recommendations, and sales enablement materials.
Partner with platform, solution, and technology teams to identify overlaps, gaps, and dependencies across the financial crime portfolio.
Contribute to portfolio rationalization efforts, including identifying opportunities to sunset, consolidate, or modernize non‑strategic or redundant capabilities, without making consolidation the primary focus of the role.
Ensure new capabilities are designed to scale across regions, client segments, and regulatory environments.
Serve as a primary product partner to external technology and solution partners, aligning joint roadmaps, delivery priorities, and commercial outcomes.
Collaborate cross‑functionally with engineering, data science, compliance, sales, and client success teams to ensure consistent product direction and execution.
Support strategic sales efforts by clearly articulating product value, differentiation, and roadmap direction across financial crime solutions.
Provide clear, concise updates to senior stakeholders on progress, risks, trade‑offs, and dependencies.
Ensure alignment between product direction, broader financial crime strategy, and platform modernization efforts.