Commercial Parts Pro
About The Position
The Commercial Parts Professional is an advanced level sales position capable of providing expert customer care to professional customers. The position is responsible for profitable growth of the professional business by building lasting relationships with timely automotive solutions and parts. The role has expert knowledge of automotive systems and part knowledge. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct drivers to ensure safe, timely and accurate delivery. Position is full time (PT on exception need basis). MVR certification preferred.
Requirements
- Working knowledge of automotive systems, and diagnostic ability to include: Ignition, internal engine, suspension, brakes, electronic, exhaust, etc.
- Speak and write English (Spanish a plus)
- The Ability to communicate effectively and build strong relationships with customers, peers and management
- Ability to read and interpret documents such as P&L, safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
- Understand and execute instructions furnished in written, oral, or diagram form
- Successfully complete the Parts Knowledge Assessment
- Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Familiarity with the Microsoft Office Suite (i.e. Word, Excel)
- Strong organizational skills
- Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers)
- Ability to work an assortment of days, evenings, and weekends as needed
- A minimum of 3 years of prior automotive parts experience preferred
- Proven sales ability with past experience in fulfillment of customer transactions
- High school diploma or general education degree (GED)
Nice To Haves
- MVR certification
- ASE P2 certified or ASE ready equivalent
- ASE certification preferred, but not required
Responsibilities
- Create, build and maintain professional customer relationships
- Provide GAS3 selling experience to professional customers
- Ability to achieve profitable sales and margins
- Achieve personal and store sales goals and service objectives
- Dispatch drivers ensuring delivery standards are achieved
- Maintain commercial stocking programs
- Build and maintain a network of second source suppliers
- Partner with GM to ensure proper driver coverage
- Maintain core bank and commercial returns
- Maintain commercial credit accounts
- Partner with CAM and CSM for customer and territory alignment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Motor Vehicle and Parts Dealers
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
