Commercial Parking Manager - Grand Rapids, MI

Parking Management Company • Grand Rapids, MI

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About The Position

The Commercial Parking Manager oversees the daily operations of one or multiple commercial parking facilities, ensuring efficiency, profitability, and excellent customer service. This role is responsible for staff management, revenue tracking, client relations, and operational compliance. The ideal candidate is a strong leader with experience in parking operations, customer service, and financial oversight.

Requirements

• A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Candidates must also pass and maintain a clean background check.
• Advanced Client Management Skills
• Strong Analytical and Problem-Solving Abilities
• Effective Training and Leadership Skills
• Payroll Management
• Technological Proficiency
• Excellent Communication and Reporting Skills
• Adaptability and Flexibility
• High school diploma or general education degree (GED)

Nice To Haves

• 1 year minimum previous supervisory and related customer service/hospitality experience is preferred
• management or leadership related training/certifications/business is preferred.

Responsibilities

• Client Relationship Management
• Daily Operational Oversight
• Financial and Administrative Tasks
• Team Supervision and Training
• Communication and Reporting
• Travel and Communication
• Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
• Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
• Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
• Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs.
• Attend required staff meetings and complete assigned training modules in a timely manner.
• Including but not limited to the ability to work flexible hours when needed may be required.

Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED