Area Commercial Parking Manager - St. Paul/ Minneapolis

Parking Management Company•Minneapolis, MN

11d•$100,000 - $125,000

About The Position

The Commercial Parking Manager oversees the daily operations of one or multiple commercial parking facilities, ensuring efficiency, profitability, and excellent customer service. This role is responsible for staff management, revenue tracking, client relations, and operational compliance. The ideal candidate is a strong leader with experience in parking operations, customer service, and financial oversight.

Requirements

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check.
Advanced Client Management Skills: This role demands a high level of expertise in building and maintaining strong client relationships. Success hinges on effectively communicating with stakeholders, understanding their needs, and promptly resolving any issues. The ability to anticipate evolving client requirements, coordinate responses across multiple locations, and adjust strategies as necessary all play an integral part in ensuring client satisfaction and long-term partnerships.
Strong Analytical and Problem-Solving Abilities: The candidate must have the capability to dissect complex data and situations, particularly related to revenue and payroll. This includes pinpointing and rectifying discrepancies in revenue reporting, unraveling the root causes of operational inefficiencies, and creating effective solutions to boost performance.
Effective Training and Leadership Skills: A successful Manager needs practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively. They must demonstrate hands-on coaching, team building, and adaptability across multiple sites. Ultimately, flexible leadership, accountability, and clear communication ensure consistent operations and engaged employees.
Payroll Management: Expertise in managing payroll focused on scheduling and overtime control. The ability to instruct managers in creating efficient schedules and monitoring these for operational efficiency supports the role’s aim to optimize labor costs.
Technological Proficiency: A solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, is essential. Collaborating with IT departments and external vendors for the successful rollout of new technologies underlines this requirement.
Excellent Communication and Reporting Skills: Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial. The ability to communicate complex information in a clear and concise manner is key in this role.
Adaptability and Flexibility: The candidate needs to be adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.
High school diploma or general education degree (GED)
1 year minimum previous supervisory and related customer service/hospitality experience is preferred

Nice To Haves

management or leadership related training/certifications/business is preferred.

Responsibilities

Client Relationship Management: Serving as the main point of contact with each property, the Manager fosters open communication, promptly addresses concerns, and ensures that contractual obligations are consistently met. By building trust with hotel stakeholders and proactively seeking feedback, the Manager creates strong, long-term partnerships that support service improvements and additional business opportunities.
Daily Operational Oversight: On a day-to-day basis, the Manager handles scheduling, staffing, and quality assurance at each location. Frequent site visits help identify and resolve operational issues—such as equipment malfunctions or process inefficiencies—while maintaining consistent standards of customer service.
Financial and Administrative Tasks: Although broad financial planning typically resides with higher-level leadership, the Manager tracks site-level revenue, payroll, and expenses to highlight trends or irregularities. By collaborating with the Regional Director on cost-control measures and accurate record-keeping, the Manager ensures each site remains financially sound and aligned with budget expectations.
Team Supervision and Training: The Manager recruits and trains hourly associates, setting clear performance goals and offering ongoing coaching. By modeling professional behavior and upholding company policies, the Manager maintains a supportive environment that promotes both employee satisfaction and strong customer service outcomes.
Communication and Reporting: Regular status updates—such as weekly summaries and performance reports—keep the Regional Director informed of progress, challenges, and needs across all accounts. In emergencies or time-sensitive situations, the Manager may use personal devices to coordinate quickly with staff or leadership.
Travel and Communication: Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.