(East Region) Commercial P&C Support Representative

Thimble

5d • Remote

About The Position

We are hiring a Broker Success Associate in the East Region to assist with broker sales support, including new broker onboarding and ongoing broker relationships. This role is dedicated to helping drive results for the broker team at Thimble. The broker success team provides training and support to producers to help them adopt the company's products and services effectively as well as follow broker success plans to ensure that producers achieve their desired outcomes. To succeed in this role, you should have excellent communication and interpersonal skills and will quickly learn to understand the company's products and services. You should also be highly organized, professional, and able to manage multiple projects simultaneously. Please note: Thimble Fridays benefit (out of office at 12:00pm local time) is subject to a different day for the Success Team.

Requirements

• A Property & Casualty Insurance license is required
• Commercial insurance experience is required; small commercial business insurance experience is highly preferred
• Prior work with insurance brokers or agencies
• Experience in a fast-paced, high-volume support or customer service environment
• Excellent written and oral communication skills
• Highly organized with ruthless attention to detail
• Ability to adapt to changes and learn quickly
• Ability to manage multiple projects simultaneously

Nice To Haves

• A bachelor’s degree is preferred

Responsibilities

• Become an expert with Thimble’s products and services
• Be the front line between the broker and Thimble. We want to leave a positive impression and develop a relationship that keeps the broker happy
• Provide brokers with timely and solution‐oriented responses to their business needs
• Provide overall excellent broker support and assistance, mainly through a high volume of tickets and chats
• Support the onboarding process for new brokers while delivering excellent customer service
• Provide guidance and best practices on configuring and utilizing the Thimble Broker Portal
• Help increase activation by bringing valued product and insurance knowledge to the purchase and servicing experience for new brokers
• Work closely with Customer Success and the Insurance team to remain aligned on compliance
• Collaborate with other teams to provide feedback on broker and user experiences

Benefits

• Fully remote company
• Thimble Fridays! (out of office at 12:00pm local time)
• Comprehensive health, vision, and dental coverage
• 401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%)
• PTO: 20 days vacation + 12 company-wide holidays + 8 floating days + 1 VTO (Volunteer Time Off) + unlimited sick time
• Parental Leave: 100% paid 12 weeks + 2 weeks gradual return
• Computer choice of Mac or PC
• Work from home setup reimbursement
• Monthly co-working space and/or child care reimbursement
• Monthly ClassPass credit
• Quarterly wellness reimbursement
• Other health & wellness perks including: One Medical, Teladoc, Talkspace, Kindbody, and Health Advocate
• Virtual events, happy hours, trivia, and fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees