Commercial Operations Specialist (Strategic Accounts)

Flow Control Group • Houston, TX

81d

About The Position

The Strategic Sourcing Manager (SSM) role in its essence will support the Strategic Account Manager’s (SAM) cross-selling activities within a defined market segment or customer base. This role is critical to the organic growth initiative established by the company. This role will work closely and proactively with the SAM, focusing on supporting the SAMs efforts to develop strategic accounts, engage in project-based activities that support the sale of multiple FCG products and solutions. To increase sales, they will be responsible for working closely with FCG’s Brands to solicit and expedite product/proposal needs generated by the SAMs. The role reports to the EVP, Commercial Operations.

Requirements

• 6+ years’ experience in sales support, inside sales, or customer service.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of subject matter experts, managers, and executives.
• Ability to work in a non-process oriented culture to create structure and processes that can be used to expedite order activity and profitable revenue.
• Ability to adapt to a high-paced environment with minimal structure to complete tasks in a timely, efficient, and accurate manner.
• Collaboration with team members, departments, and stakeholders is essential for successfully completing projects and achieving business objectives.
• Ability to manage multiple opportunities, time, and resources effectively for meeting deadlines and managing multiple tasks simultaneously.
• Strong interpersonal skills and the ability to work well within a team.
• Proactive, self-motivated, and results-driven.
• Excited to work on complex problems and projects in a fast-paced and decentralized environment.

Responsibilities

• Provide day-to-day support to the assigned SAM by assisting with sales proposals, presentations, and other sales-related documents.
• Quickly learn the FCG structure to facilitate proposal responsiveness required by the customers in which to generate accelerated revenue growth.
• Enter orders in the FCG ERP systems (P21) to generate internal POs to suppliers and internal FCG brands to ensure expedient order delivery.
• Work closely with the SAMs to keep customer relationship management (CRM) tools up-to-date with accurate data regarding prospects, opportunities, and account activity.
• Serve as a liaison for customer inquiries, providing timely support, excellent customer service and escalating issues to the SAM when needed.
• Assist with processing orders, contracts, invoices, and all paperwork to ensure accuracy and timely payment.

Benefits

• Broad-based employee ownership program extended to every employee within our portfolio companies.
• Attractive benefits package that includes Medical, Dental and Vision insurance, competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
• FCG University learning and training platform available to all employees offering over 80k courses.
• Commitment to professional development with opportunities for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees