Commercial Operations - Site Lead – Orange County, CA

Johnson & Johnson•Santa Ana, CA

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com About Orthopaedics Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for a Commercial Operations - Site Lead – Orange County, CA. The role is based in Orange County, CA. Purpose: The sales support team has responsibility to develop and deploy strategies in collaboration with field sales to enable sales growth objectives through ensuring appropriate resources are available and balanced throughout the US market. The team supports field sales management in achieving optimal inventory efficiency by applying advanced analytics. This role is the liaison between Sales, Customer Service, Finance, and Supply Chain relative to end-to-end efficient order / purchase order management.

Requirements

Bachelor's degree preferred or equivalent experience
A minimum 8 years of work experience
Experience required within any of the following areas: distribution, manufacturing, logistics, supply chain, customer service, healthcare.
SAP knowledge
Proficiency in MS Office Suite proficiency preferred, including (Word, Excel, PowerPoint, and Outlook)
Knowledge of Warehouse Management Systems
Demonstrated initiative, creativity, assertiveness, and proactive communication.
Strong interpersonal and communication skills
10% domestic travel to other sites as needed is required.
This role is exempt – Not overtime eligible

Nice To Haves

Kaizen/Greenbelt, LEAN Certification
Validated understanding of enterprise resource platforms and warehouse management systems
Experience building reports with visualization programs, e.g., PowerBI and/or Tableau.
Experience Working in highly regulated industries.
Ability and capability to lead or support projects.
Process Excellence training and/or certification or APICS certification
Project Management Certification/Experience
Sales or Sales support role experience
Inventory Management experience, sterile processing, OR support or clinical experience in a hospital environment.
Warehouse Management System (WMS) and/or Transportation systems (TMS) experience
Kaizen/Greenbelt, LEAN Certification

Responsibilities

Lead, coordinate and delegate all responsibilities to the internal sales office team to support all goals.
Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.
Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.
Inventory put away, replenishment and expiry management of all sales office assets.
Monitor day-to-day outbound metrics (OTS, OTC) and report to leadership at regular intervals
Drive strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations.
Collaborate across J&J E2E supply chain partners, Distribution Excellence, Planning, Transportation, Customer Service, Sales.
Coordinating support for final mile support thru pick, pack and shipping tools.
Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.
Check and maintain appropriate inventory of on hand to support local sales territory as well as completing inventory transfers for disposition or redeployment as needed.
Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.
Lead the local onsite team to provide best-in-class service to our key customer partners by providing single point of contact for PO collection, AR365 and resolution of pricing discrepancies or other customer needed solutions.
Process warranty item returns and replacement, complete all necessary paperwork.
Initiate and control all expired exchanges of inventory from national sales office retrograde location.
Coordinate additional sales activities through use of National Loaner requests and returns.
Coordinate on site team to order equipment for training activities using education logistics, tracking and facilitating receipt, as needed.
Responsible for initiating and completing ongoing cycle counts and annual audits for all sales office inventory.
Manage battery life cycles for all Bluetooth tags for Project Invisible and provide timely replacement of tags for FSO.
Ongoing thorough inspection of instrument and implant sets to ensure quality standards and patient safety requirements are met.
Maintain relationships with freight forwarder, receiving parties, and internal partners.
Responsible for GDP (Good documentation practices) and adhering to SOPs.
Coordinates all regulatory inspections and performs safety and quality audits
Adherence to training requirements, and health and safety regulations
Wear and implement all wearing of protective clothing and equipment as required
Implement schedule/policies/ and group guidelines
Lead and/or support projects as required
Flexible to other tasks as priorities shift

Benefits

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours