Commercial Operations Officer

TD Bank • Jacksonville, NY

11h

About The Position

The Commercial Operations Officer (COO) provides strategic and operational leadership to support financial performance, risk management, regulatory compliance, and efficient growth across Treasury Management, Merchant, and Government Banking. The role is responsible for establishing and maintaining operational policies, procedures, and governance frameworks while serving as a central liaison between business lines and enterprise partners. The COO delivers a consolidated view of issues, audit activity, customer complaints, and key operational issues to senior leadership, acts as the primary escalation point for Line ‑ of ‑ Business concerns, and coordinates enterprise engagement and strategic communications to ensure alignment, transparency, and effective execution across business segments.

Requirements

• Undergraduate degree or equivalent experience
• 10+ years of relevant experience
• Project management and organizational skills needed with demonstrated ability to bring a project in on time and within budget
• Proven ability to implement change successfully
• Strong written and verbal communication skills
• Prior successful relationship management experience required
• Demonstrated ability to influence the actions of others and decisions successfully without express authority within the assigned Region and Market
• Demonstrated comprehensive knowledge of bank policies and procedures
• PC experience including Microsoft Office Suite and Company applications as necessary
• Travel is required
• Exhibits strong leadership competencies, collaboration, flexibility, influence, innovative, creativity, integrity, and passion
• Strong project management
• Risk, Controls, Monitoring or Commercial Banking experience Highly Preferred

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Oversees an operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex operational activities/analysis and/or specialized project support or services
• Is accountable for establishing a sound system of risk oversight, management, and internal and regulatory controls to identify, assess, monitor, and manage material, reputational and financial risks related to the conduct of TD Banks activities
• Monitors and analyzes market and regional performance related to retail operations, loss, risk exposure, controllable expenses and determines ongoing development, long term business plan goals and operational integrity, adherence to risk requirements and operational processes
• Acts as a key liaison at the region and division level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client centered solutions that enhance the overall end-to-end experience
• Executes/measures/coaches to AMCB risk procedure changes to ensure regulatory findings are solutioned
• Independently decisions high risk cash items and processes–Top level escalation point for significant risk matters/exceptions; oversees problem resolution
• Acts as a change agent for process or procedure changes, implementations or additions
• Acts as a key contributor to strategic initiatives, functional projects/programs

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level