Commercial Operations Associate

Elekta • Atlanta, GA

78d • $68,000 - $73,000

About The Position

Join the team as our Commercial Operations Associate where you'll be the first responder for sales team questions—solving mysteries, squashing bugs, and documenting your heroic fixes for future reference. In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care.

Requirements

• Bachelor's degree in business, analytics, Information Systems, or equivalent work experience.
• 1-2 years of professional experience, preferably in a role supporting a sales team or commercial function.
• Basic familiarity with Salesforce or other CRM platforms.
• Experience with BI/reporting tools (Qlik Sense, Tableau, Power BI, etc.).
• Understanding of sales processes and sales performance metrics.
• Prior experience in data cleanup, reporting, or basic analytics.
• Exposure to account segmentation, lead management, or install base data.
• Strong interpersonal skills, service-oriented mindset when working with sales teams and cross-functional partners.
• Proficiency with Microsoft Excel (pivot tables, lookups, formulas), PowerPoint, and Word.
• Excellent written and verbal communication skills; able to explain data and processes clearly.
• High attention to detail and strong organizational skills.
• Problem-solving mindset with the ability to investigate issues, identify root causes, and follow through on solutions.

Responsibilities

• Serve as the first point of contact for sales team Salesforce questions, troubleshoot basic issues, escalate complex cases, and document solutions for future reference.
• Monitor, validate, and maintain accurate data for Accounts, Contacts, Leads, Opportunities, and Install Base records.
• Ensure all inbound leads are promptly and accurately routed to the correct sales owners.
• Build, update, and maintain Salesforce dashboards and reports to track data gaps and provide actionable insights for sales.
• Lead or participate in data-improvement initiatives, including install base updates, competitive equipment tracking, account segmentation, and market intelligence enrichment.
• Capture and standardize win/loss reasons in Salesforce and gather related market insights to support strategic decision-making.
• Shadow the senior team members to learn advanced responsibilities and act as backup during absences; work closely with Commercial Operations, Sales, and cross-functional teams.
• Identify opportunities to enhance CRM processes, automation, and reporting.
• Assist with special projects, analysis, and operational support as needed.

Benefits

• Opportunity to work with a proactive and supportive team.
• Hybrid work option (you are required to work on location at least 3 days/week).
• Excellent Medical, Dental and Vision coverage.
• 401k, paid Vacation and Holiday.
• A wealth of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account.
• Opportunity to work on cutting edge in medical advancement.
• Close-knit company culture.
• Upward mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree