Commercial Operations Analyst

Cayuse

4h•Remote

About The Position

The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes. But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse’s foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It’s an exciting time to become a key member of our growing team. The Commercial Operations Analyst will support go-to-market teams through strong systems management, analytics, and operational execution. This role partners closely with Sales leadership, Finance, Marketing, and Customer Success to ensure pipeline visibility, accurate forecasting, efficient deal execution, and strong CRM adoption. This role will own day-to-day Salesforce administration, build reporting across Sales, Marketing, Customer Success, Professional Services, and Finance, and support core revenue processes as needed.

Requirements

2-4+ years in Commercial Operations, Revenue Operations, Sales Operations, or Business Systems roles at SaaS companies (experience with $10M–$100M ARR preferred)
Salesforce Administrator certification (or equivalent hands-on Salesforce admin experience)
Demonstrated experience managing and optimizing enterprise CRM platforms (Salesforce required), along with marketing automation, customer success, and business intelligence tools
Strong understanding of SaaS business models, customer lifecycle stages, and revenue reporting frameworks
Exceptional analytical, problem-solving, and project management skills.
Ability to work cross-functionally, influence stakeholders, and drive consensus in a fast-paced environment
Strong written and verbal communication skills

Responsibilities

Support weekly pipeline reviews and forecasting cadences
Maintain sales dashboards for bookings, pipeline coverage, win rates, and activity
Help drive CRM adoption and opportunity hygiene
Support lead-to-opportunity workflows and routing logic
Assist with territory assignments and commercial process improvements
Provide operational support to commercial leadership and reps
Partner with Deal Desk and Finance to support quote-to-cash workflows
Ensure opportunity data accuracy for pricing, approvals, and contracts
Build reporting on deal velocity, approvals, and revenue performance
Help identify bottlenecks in deal flow and recommend process improvements
Support revenue tracking and post-close reporting
Produce recurring reports on pipeline, bookings, revenue, renewals, and performance
Support executive and leadership reporting
Deliver ad hoc analysis to identify trends, risks, and opportunities across the funnel
Partner cross-functionally with Sales, Marketing, Customer Success, and Finance on reporting needs