Commercial Marketing Operations Manager

PROCEPT BioRobotics•San Jose, CA

2d•Hybrid

About The Position

Are you energized by the idea of leading and optimizing the operational foundation that fuels a fast-growing commercial organization? As PROCEPT expands the reach of Aquablation therapy, we rely on a robust ecosystem of marketing programs, technology platforms, and field-based assets to bring our solutions to life for surgeons, health systems, and partners across the country. As our Commercial Marketing Ops Mgr, you will play a critical role in enabling, scaling, and optimizing the operational infrastructure that supports Commercial Marketing and Medical Education programs. This role blends marketing operations, process enablement, systems thinking, and field execution support, ensuring that programs are planned effectively, executed efficiently, and continuously improved through data and insight. You will serve as a central operational partner across Commercial Marketing, Medical Education, Capital and Utilization Sales, CommOps, Field Service Engineering, and external vendors. Whether supporting peer-to-peer education programs, HYDROS Roadshows or national and regional trade shows, your work will help ensure that teams in the field have the tools, systems, assets, and operational clarity needed to deliver world-class experiences. This is not just an execution role, it is an opportunity to shape how marketing programs are operationalized, measured, and scaled across the commercial organization. If you thrive at the intersection of planning and execution, enjoy improving systems and processes, and want to help accelerate a company transforming care for millions of men, your next adventure begins here.

Requirements

Bachelorâs degree in business, engineering, supply chain, operations, or related discipline; or equivalent experience.
Minimum 5 years of experience in operations, logistics, technical coordination, field service support, or commercial asset management (medical device experience strongly preferred).
Demonstrated ability to work independently on complex, multi-step workflows requiring judgment and prioritization.
Strong analytical problem-solving skills and comfort working with technical equipment.
Excellent communication skills with the ability to influence and collaborate across diverse teams.

Nice To Haves

Experience working in Commercial Marketing, Marketing Operations, or Medical Education functions within healthcare or medtech.
Familiarity with marketing operations platforms, asset management tools, or logistics systems.
Proficiency in Salesforce, Smartsheet, Excel, or similar tracking / project management tools.
Ability to travel 25â40% to support key programs, trainings, and commercial events.
Comfortable working in a remote or hybrid environment while supporting teams across multiple time zones

Responsibilities

Support the operational planning, organization, and execution of Commercial Marketing and Medical Education programs, serving as an enablement partner rather than a program owner.
Help translate commercial marketing priorities into scalable operational plans, ensuring readiness across people, processes, systems, and assets.
Partner with Marketing, Sales, and Operations teams to continuously improve workflows, intake visibility, and execution models.
Manage the end-to-end deployment workflow for commercial field assets including HYDROS mobility units, AquaSim simulators, high- and low-fidelity bench models, and field consumables (e.g., drapes, lube, accessories).
Coordinate scheduling, packing, shipping, tracking, and retrieval of systems for commercial events, education programs, trainings, and roadshows.
Maintain real-time dashboards tracking asset availability, location, maintenance status, and upcoming reservations.
Ensure asset readiness aligns with broader marketing program timelines and priorities.
Conduct readiness checks and ensure systems meet quality, safety, and functionality standards prior to deployment.
Establish and manage preventive maintenance cycles in partnership with Field Service Engineering and Commercial Operations.
Diagnose issues, coordinate needed repairs, and make recommendations on system upgrades or replacements.
Partner cross-functionally to ensure technical readiness supports program execution and field confidence.
Standardize shipping workflows, packaging requirements, crate design guidelines, and rep-facing instructions.
Partner with external logistics vendors and internal teams to increase predictability, and improve asset utilization.
Own and update SOPs, quick guides, and QR-based video instructions to streamline the rep and customer experience.
Support vendor coordination and performance management related to marketing program execution and logistics.
Support the planning, organization, and execution of peer-to-peer education programs, trainings, and internal events, ensuring operational readiness and consistency.
Provide operational and logistical support, as needed, for national and regional trade shows and large-scale commercial events.
Partner with Events, Sales, and Medical Education teams to ensure timelines, materials, assets, and systems are aligned.
Serve as a trusted operational resource to program owners, helping remove friction and execution risk.
Support the use and optimization of marketing operations tools and platforms (e.g., Salesforce APIs, Smartsheet, tracking dashboards).
Identify gaps, inefficiencies, and scalability risks in current processes and recommend improvements.
Track and report on operational metrics including utilization, turnaround times, cost efficiency, and execution readiness.
Translate operational data into insights and recommendations that improve future program planning and execution.
Work closely with Capital and Utilization Sales teams to align field enablement and asset deployment with commercial priorities.
Serve as an advisor to Marketing, Medical Education, and Sales on operational best practices, readiness, and constraints.
Communicate clearly and proactively with stakeholders regarding timelines, dependencies, and execution status.
Help ensure alignment with internal SOPs, quality requirements, and compliance standards.
Track KPIs including utilization, maintenance costs, turnaround times, repair trends, and event impact.
Recommend enhancements to improve scalability, cost efficiency, asset reliability, and field experience.
Contribute to strategic planning related to future asset expansion, vendor partnerships, and new technology integration.