Commercial Marine Engineer
About The Position
Navico Group is looking for a Commercial Marine Specialist to support our global commercial marine customers. This role is ideal for a skilled marine electronics professional who thrives in a fast-paced, customer-focused environment and enjoys solving complex technical challenges. Location: US-based, fully remote. Target regions include Florida, New Orleans, Houston, East Coast (Chesapeake Bay, New Jersey), West Coast (Oregon, Seattle). In this role, you will: Serve as a key contact for commercial service operations, helping coordinate service orders, logistics, and technical support. Support customer satisfaction by assisting with escalations, working closely with authorized service agents, and ensuring timely resolution of service issues. Perform remote troubleshooting, document cases in CRM systems, and analyze service trends to improve support quality. Collaborate with internal teams to enhance training materials, service documentation, and operational processes. This is a hands-on technical role with global exposure, offering the opportunity to make a direct impact on customer experience and contribute to Navico Group’s reputation for excellence in marine electronics.
Requirements
- 4+ Year of experience in installation, repair, maintenance, and support of Commercial Marine navigation and communication equipment
- Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
- High-School Diploma/GED
- ABYC, NMEA, and MEI Certified
- Mastery of Basic Marine Electronics installation practices
- Ability to travel domestically and internationally
- Ability to acquire a TWIC (Transportation Worker Identification Credential)
- Prior Experience with Navico Support or Simrad On-Board Service
- Ability to Lift 50lbs
Nice To Haves
- FCC: GROL License
- GMDSS (DM) License
- Bilingual in Spanish and English
- Familiar with Navico Gyro Exchange Program
- Ability to process Customs Documents and Information for International Return
Responsibilities
- Serve as a key contact for commercial service operations, helping coordinate service orders, logistics, and technical support.
- Support customer satisfaction by assisting with escalations, working closely with authorized service agents, and ensuring timely resolution of service issues.
- Perform remote troubleshooting, document cases in CRM systems, and analyze service trends to improve support quality.
- Collaborate with internal teams to enhance training materials, service documentation, and operational processes.
Benefits
- This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
