Commercial Manager, Catering and Events - Waldorf Astoria New York

Hilton•New York, NY

10d•$45 - $50

About The Position

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Catering and Events Commercial Manager to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. As Catering & Events Manager you are responsible for the negotiation of business through proposals and contracts to close business. What will I be doing? The Catering and Events Commercial Manager is responsible for supporting a dynamic team of sellers in focusing on corporate, social, galas, and non-profit sales. Hilton’s Commercial Services organization is comprised of team members driving sales, revenue, marketing, catering, and event management, call center, and analytics functions. These functions are the core of Hilton’s “commercial engine\: and are essential to Hilton’s ability to drive profitable growth. The Catering and Events Commercial Manager will support this “commercial engine”. Your essential functions in this role include such things as: To organize, plan, and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents, or in person. Handling phone calls, emails, customer inquiries and greeting clients for Catering and Events in a professional, courteous manner. Inputting programs in booking systems, managing VIP guest arrangements, and coordinating as well as conducting site visits. Creating and communicating documents, including but not limited to BEOs, resumes, post-event reports, menus, diagrams/floor plans, and ordering office supplies. Working with affiliate groups and other departments. Assist with customer requests and deliver on the corresponding expectations Demonstrate knowledge of job systems, products, booking systems, and processes. “i.e, Social Tables, Salesforce Ensure high quality service by communicating and assisting others to understand the guest needs. Other duties as necessary based on business needs Regular attendance The rate of pay for this role is $45- $50 per hour and is based on applicable and specialized experience. EOE/AA/Disabled/Veterans

Requirements

Bachelor's degree in hospitality, Event Management or related field preferred
2+ years of experience in event planning, catering or hospitality in Luxury Hospitality
Strong organizational skills with attention to detail

Nice To Haves

Knowledge of the hotel property management systems (Delphi.fdc)
Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Responsibilities

To organize, plan, and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents, or in person.
Handling phone calls, emails, customer inquiries and greeting clients for Catering and Events in a professional, courteous manner.
Inputting programs in booking systems, managing VIP guest arrangements, and coordinating as well as conducting site visits.
Creating and communicating documents, including but not limited to BEOs, resumes, post-event reports, menus, diagrams/floor plans, and ordering office supplies.
Working with affiliate groups and other departments.
Assist with customer requests and deliver on the corresponding expectations
Demonstrate knowledge of job systems, products, booking systems, and processes. “i.e, Social Tables, Salesforce
Ensure high quality service by communicating and assisting others to understand the guest needs.
Other duties as necessary based on business needs
Regular attendance

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs