BankOnBuffalo, Commercial Loan Servicing Specialist
About The Position
A Commercial Loan Specialist ensures the best possible experience with regards to the life of the customer’s loan. In this position, a Commercial Loan Specialist is responsible for the upload of closed loans on our core system, performs maintenance on the core system with any changes that may occur throughout the life of the loan, and ensures all loans meet the compliance standards. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES Onboarding of New Loans System Maintenance For Changes That Occur Throughout the Life of the Loan Loan Payment Posting and Corrections Daily Balancing of Loan Related Accounts and General Ledgers Insurance Tracking and Collateral Releases ATTITUDES Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating: Respect – Demonstrate that the feelings and rights of others are valued. Client Focus – Ensure that the relationships we build with customers and co- workers are our top priority. Inclusion – Embrace one another’s unique backgrounds, perspectives, beliefs, and experiences that demonstrate and support a welcoming environment. Display an empathetic approach to interactions and promote a feeling of belonging among co-workers and clients alike. BEHAVIORS Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating: Leadership – Influence towards the achievement of goals and take a leadership role in projects, initiatives, processes, or tasks, regardless of position. Integrity – Demonstrate that honesty and having strong business ethics are practiced and abide by company policies and procedures. Collaboration – Work with others to produce and create excellence. Volunteerism – Represent the organization in the community. COMPETENCIES Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating: Accountability – Maintain personal responsibility. Innovation – Think outside the box for new and original ideas. Evaluate processes and recommend solutions to improve experiences or efficiency. Professionalism – Practice the skill, good judgment, attitude, and conduct characterized by a person in a business environment. POSITION LEVEL(S) EXPECTATIONS Commercial Loan Servicing Specialist I – Complete daily tasks within the department’s servicing standards. Commercial Loan Servicing Specialist II – Complete daily tasks within the department's servicing standards and work with the department managers to meet the prerequisites of a Commercial Loan Servicing Specialist II. SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES Takes advantage of training opportunities to advance knowledge of rules and regulations that affect the servicing process. Looks for opportunities to improve and make processes more efficient. Advancement in this career includes a demonstration of all aspects of the loan-servicing department and the responsibilities within the department. Training tracks are available to help employees understand how this job impacts other areas of the bank, provide tools to have effective conversations, and be successful in a new role. Annual, job-specific training opportunities are assigned and/or available for timely completion. May require some travel.
Requirements
- A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred.
- Successful completion of required background checks is required.
- Ability to read, comprehend, and interpret documents.
- Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
- Ability to communicate to clients directly and effectively.
- Ability to utilize telephone systems and possess good digital literacy including email, internet, and intranet use.
- Prior experience or the ability to learn core transaction system, statement processing system, and any other computer programs pertinent to performing job duties.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Ability to compute rate, ratio, and percent.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to solve challenging problems involving several variables in a standardized situation.
Responsibilities
- Onboarding of New Loans
- System Maintenance For Changes That Occur Throughout the Life of the Loan
- Loan Payment Posting and Corrections
- Daily Balancing of Loan Related Accounts and General Ledgers
- Insurance Tracking and Collateral Releases
Benefits
- Medical, Dental, Vision & Life Insurance
- 401K with company match
- Paid Time Off & Recognized Holidays
- Leave policies
- Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity, & Pet Insurance)
- Employee Assistance Program
- Employee Health & Wellness Program
- Special Loan and Deposit Rates
- Gradifi Student Loan Paydown Plan
- Rewards & Recognition Programs and much more!
- Eligibility requirements apply.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
