Commercial Loan Servicing Specialist

Hawaiian Electric Industries • Honolulu, HI

97d

About The Position

Collaborates with our business partners on the Commercial/Corporate/Business Banking, Commercial Real Estate, and credit teams. Responsible for the set-up, maintenance, and servicing of business loans.

Requirements

• 1-2 Years of experience servicing Commercial, Small Business, Private Banking, Residential and/or Consumer loans.
• Ability to analyze and resolve problems.
• Ability to understand and review loan and entity-related documents for accuracy, compliance, and other requirements.
• Able to work effectively and efficiently to meet multiple priorities and critical deadlines.
• Excellent organizational skills, able to assess, prioritize, manage multiple works streams to meet or exceed deadlines.
• Exceptional written and verbal communication skills and demonstrated ability to work collaboratively with other people and groups.
• Maintains a positive demeanor and handles difficult situations in a professional manner.
• Proficiency with Microsoft Office (Excel, Word, and Excel) and familiarity with banking applications.
• Understands and adheres to Regulatory and Compliance requirements, applying this knowledge to assessing and resolving problems.

Responsibilities

• Fulfills servicing requests from customers for business loans and responds to inquiries and research requests from customers, taxing authorities, insurance entities, vendors and other loan servicing departments.
• Books new loans and any related records to various systems and performs all maintenance on loans as required.
• Responds to inquiries, communicates with and supports teammates and business partners across the organization; researches, analyzes and resolves issues.
• Participates in the testing of loan systems.
• Identifies process improvement opportunities and participates in special projects within the department.
• Participates in and contributes to the development and refinement of internal procedures and new servicing strategies.

What This Job Offers

• Industry: Utilities