Commercial Loan Servicing Representative

Wells Fargo • Des Moines, IA

245d • Hybrid

About The Position

Wells Fargo is seeking a Commercial Loan Servicing Representative in Collateral Lien Management as part of Wholesale Lending Operations division. This position will be responsible for performing collateral perfection reviews, which involves intake and onboarding as well as servicing and monitoring different types of collateral.

Requirements

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Knowledge of Loan IQ, AFS and/or E-Trac
• Real Estate and UCC Article 9 experience
• Knowledge and understanding of loan documentation
• Experience with reviewing title policies and real estate collateral
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to navigate multiple computer systems, applications and utilize search tools to find information
• Exceptional verbal, written, and interpersonal communication skills
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast-paced deadline driven environment
• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Effective organizational, multi-tasking, and prioritization skills
• Sound knowledge of Microsoft Office (Word, Excel, & Outlook)

Responsibilities

• Support internal and external customers with inquiries and complaints regarding loan servicing needs
• Monitor loan system and resolve customer issues, and process complex transactions online
• Perform moderately complex administrative, transactional, operational and customer support tasks
• Act as primary loan servicing contact that involve construction monitoring and disbursements
• Monitor collateral and preparing payoff letters, releasing collateral
• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
• Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 1,001-5,000 employees