Commercial Loan Servicing Representative

Wells Fargo • Chandler, AZ

406d

About The Position

Wells Fargo is seeking a Commercial Loan Servicing Representative to support the servicing of commercial and construction loans within the Wholesale Lending Operations / Commercial Banking Operations division. This role involves administrative and operational tasks, including data entry, payment processing, and customer support, while also identifying improvements in loan processing procedures.

Requirements

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice To Haves

• 6+ months of AFS experience
• CEO/Vantage experience
• Loan IQ experience
• Business and accounting skills
• Analyze and interpret financial information
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to accurately process high volumes of work within established deadlines
• Intermediate Microsoft Office skills
• Intermediate Microsoft Excel skills
• Ability to set priorities, plan and organize work
• Sound risk management mindset and good understanding of compliance
• Demonstrates/maintains professional conduct under all circumstances
• Ability to learn quickly
• Highly motivated individual who is able to work independently and in a team environment
• Ability to recognize and escalate issues to management for any process breaches
• Ability to multitask to accomplish tasks and meet deadlines effectively
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Flexibility to stretch to accomplish projects timely.

Responsibilities

• Support servicing commercial and construction loans and problem loans.
• Identify ways to improve loan processing within established procedures.
• Perform routine administrative, transactional, operational, and customer support tasks.
• Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions.
• Receive direction from supervisors and escalate non-routine client concerns to experienced individuals.
• Interact with internal and external customers to respond to raised concerns and determine appropriate course of action.
• Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed