Commercial Loan Processor

Prevail Bank•Wausau, WI

About The Position

Provides accurate and timely support to the lending staff for processing commercial loans and perfecting collateral while ensuring applicable policies, procedures and regulations are followed. Interaction with internal and external customers is expected to provide an exceptional customer experience at all times.

Requirements

High school diploma or general education degree (GED)
Adaptability: Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
Attention to Detail: Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.
Change Management: Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.
Customer Orientation: Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
Oral/Written Communication: The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.
Professionalism: Project a positive image of the bank to all internal and external customers.
Time Management: Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.
Team Player: Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals of the bank.
Valid driver’s license required for travel to Bank offices, training sessions, customer meetings, Bank and community meetings, etc.

Nice To Haves

Banking related education is preferred
One year banking and/or loan operations experience is preferred

Responsibilities

Processes and maintains commercial loan documentation and files, in a timely and accurate manner.
Has oversight and accountability for commercial loan operations.
Serves as the Bank’s subject matter expert relating to commercial loan processing.
Compiles, sorts and verifies accuracy of data used for the completion of loan documentation.
Request title and lien searches to perfect collateral.
Establishes and organizes credit files.
Makes contacts to resolve questions, inconsistencies or missing data.
Establishes and organizes the credit file and forwards the closed loan file to Loan Administration/Support.
Answers external and internal customer inquiries for loan questions, ensuring prompt and accurate problem resolution occurs to ensure satisfactory customer service.
Is well-versed with new developments and trends pertaining to related regulations.
Seeks opportunities to strengthen ties between the Bank and the community and maintains a positive, professional, and respectful image of the Bank.
Performs other duties as may be assigned by Board or Supervisor.