Commercial Loan Processor / Servicer
About The Position
The Commercial Loan Processor/Servicer is responsible for ensuring the accuracy and efficiency of the commercial lending process by preparing and processing loan documentation, maintaining credit and mortgage files, and managing collateral. This role also supports branch staff and commercial customers with inquiries and reporting, while ensuring full compliance with Bank policies and regulatory requirements. By providing reliable support and exceptional service, this position directly contributes to the success of the Commercial Lending team and the growth of the Bank’s business relationships.
Requirements
- Associate’s degree in business, finance, or a related field.
- 2–3 years of banking experience preferred, which may include branch operations, bank operations, or lending knowledge.
- Excellent verbal and written communication skills.
- Ability to interpret and summarize complex materials into clear, easy-to-follow procedures.
- Strong organizational, problem-solving, and time management skills with the ability to prioritize and manage multiple tasks.
- Proficiency with computer systems and advanced skills in word processing, spreadsheets, and data analysis.
- Strong interpersonal skills with a professional approach to working effectively with both internal teams and external partners.
Responsibilities
- Support commercial relationships by troubleshooting, managing requests, and answering inquiries from customers and branch staff.
- Prepare, review, and process commercial loan documentation to ensure timely and accurate closings.
- Create and maintain credit and mortgage files using digital resources.
- Develop and maintain processing procedures while staying proficient with the commercial processing platform.
- Ensure compliance with applicable regulations and the Board-approved consolidated loan policy.
- Promote a positive image of the Bank by providing excellent service, fostering vendor relationships, and identifying opportunities for referrals.
- Perform daily rate changes, upload collateral reports to the Federal Home Loan Bank of NY monthly, and prepare quarterly reports for the Board of Directors.
- Maintain listings for required property inspections and request annual environmental certifications.
- Manage collateral including UCC filings, life insurance assignments, payoff discharges, and assist with delinquency management.
- Review Fiserv communications regarding the commercial platform, including system enhancements and year-end processing.
Benefits
- Paid Time Off
- Medical, Dental and Vision Insurance
- Short-Term and Long-Term Disability Insurance
- Accident and Critical Illness Insurance
- Flexible Spending and Health Savings Accounts
- Company Paid Life Insurance
- 401k with Matching (up to 5%)
- Employee Stock Option Plan
- Tuition Reimbursement
- Employee Discounts
- Opportunities For Advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
