Commercial Loan Operations Specialist

Careers@C&N•Wellsboro, PA

18h

About The Position

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily. From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need. At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated. You’re detail-oriented, analytical, and enjoy working with complex information to keep things running smoothly behind the scenes. At C&N, we’re seeking a Commercial Loan Operations Specialist to support our Credit Administration team by accurately loading, reviewing, and maintaining commercial loan data within our core systems. In this role, you’ll play a critical part in ensuring loan accuracy, regulatory compliance, and timely processing—all while supporting an exceptional experience for both internal partners and customers. If you’re organized, adaptable, and thrive in a detail-driven environment, this could be a great opportunity for you.

Requirements

Education & Experience – You will need a High School Diploma or GED AND 0–2 years of experience in related experience OR an equivalent combination of education and experience.
Skills – You should possess well-developed abilities and a proven track record in the following areas: Strong attention to detail and accuracy Critical thinking and research skills Active listening and clear communication Ability to manage complexity and ambiguity Proficiency with Microsoft Office products
Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include: Manages Complexity: Analyzes situations, gathers data, and evaluates options to solve complex problems effectively. Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions. Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact. Manages Ambiguity: Navigates uncertainty with confidence, makes decisions without complete information, and remains calm and effective in dynamic situations. Drives Results: Achieves goals despite challenges and motivates others to deliver strong outcomes. Nimble Learning : Adapts quickly, explores solutions, embraces new challenges, and learns from mistakes.

Responsibilities

Loan Boarding & System Maintenance: Load new commercial, mortgage, and consumer loans into the Core system, review data flowing from loan origination systems, and complete required maintenance based on product specifications and customer requests.
Post-Closing Review & Documentation: Perform post-closing reviews of new loans, ensure file completeness, create document requests for missing items, scan and index files into Identifi, and maintain required physical documentation in compliance with regulations.
Loan Processing & Transactions: Process loan payments, payoffs, disbursements, and special transactions including ACH reversals and corrections. Fund new loans accurately and handle transactions related to swaps, participations, and TCDC loans.
Reporting & Quality Control: Review daily loan-related reports, research discrepancies, and make necessary corrections to ensure accuracy within the Core system.
Collaboration & Support: Work closely with internal teams to resolve issues, support loan operations workflows, and protect the bank through accurate and timely processing.
Customer Service Excellence: Demonstrate professionalism and responsiveness while upholding C&N’s Customer Service Standards in every interaction.

Benefits

Paid Time Off : Generous vacation, personal, sick, family sick, and community service leave.
Retirement Savings : 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
Health & Wellness : Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage. Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care. Employer-paid life and disability insurance. Additional voluntary coverages to meet your unique needs.
Career Development : Access to education and development programs and ongoing support for personal and professional growth.

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