Commercial Loan Consultant(AM Shift)

Newrez LLC•Houston, TX

About The Position

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. Summary: A Commercial Loan Consultant is a seasoned collector who is responsible for all collections and loss mitigation work outs on new and existing portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.

Requirements

Experience in collections required
Familiarity with maneuvering around the Internet through various skip tracing sites
Familiarity with loan terminology, rights, and processes
Excellent work ethic, high productivity, and attention to detail
Superior verbal communication and negotiation skills
Flexibility to work weekends required
Must take the writing assessment provided
Ability to multitask is required
Superior typing and computer skills required

Nice To Haves

High school graduate, college degree preferred but not required

Responsibilities

Receive and review loan information
Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls, an automated dialer, and by utilizing the LM worklist.
Identify and recommend optimal workout strategies based on individual borrower circumstances
Identify and recommend assistance strategies as necessary
Increase frequency of borrower contact based on days since last payment
Collect documents and information related to rehab progress, and maintenance improvement requests
Collect documents needed for Loss mitigation options.
Work Loss Mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances.
Work the shared Commercial team email boxes for Loan servicing, general inquiries, and payoff requests.
Work the Commercial team Voicemail for return calls.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)