Commercial Lines Support Specialist

Hub International Insurance • San Antonio, TX

2d • Hybrid

About The Position

About HUB: HUB International is a global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 700 offices across the United States, Canada and Puerto Rico with more than 21,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity. This position is in our downtown San Antonio office and offers a hybrid schedule (3 days office; 2 days remote) after an initial onboarding period. Duties and Responsibilities Director & Team Administrative Support Serve as the primary administrative resource for the Commercial Lines Experience Director Manage the Director's calendar, scheduling internal and external meetings with accuracy and professionalism Handle expense reporting and other administrative tasks for the Director Draft, proofread, and organize correspondence, agendas, and follow-up communications Assist with day-to-day operations and evolving departmental initiatives Meeting & Event Coordination Schedule and coordinate carrier meetings, team meetings, and client-facing events Set up conference rooms and virtual meeting environments for all gatherings (Teams, Zoom, etc.) Plan and organize carrier lunches, trainings, and onsite or virtual events from start to finish Support the planning and execution of departmental meetings and producer meetings Prepare agendas, distribute materials, and handle post-meeting follow-up logistics Document & Proposal Preparation Assist with preparing, folding, and assembling certificates of insurance for clients Compile and organize client proposals, renewal packets, and presentations Ensure all documents are accurate, properly formatted, and delivered on time Processing & System Support Provide administrative and clerical support to the insurance team, assisting with routine processing tasks and departmental workflows Enter and process data accurately and efficiently across insurance management systems Perform basic calculations and data checks to ensure accuracy on invoices, audits, and policy-related documents Assist with system-based tasks (Activities and similar) requiring minimal client interaction, ensuring accurate processing and timely follow-up Support Patra Policy Checking for the Service Team, helping ensure timely and accurate policy review Assist with invoicing and wrap activities as assigned Maintain organized and accurate filing systems, both digital and physical General Team Support Provide broad administrative and operational support to the full Commercial Lines team Respond to routine team requests and assist with special projects as assigned Escalate complex issues to the appropriate Account Manager or Director as needed Maintain professional communication with team members, carriers, and clients at all times You’re Great At: You will have excellent organizational skills and be able to communicate effectively verbally and in writing. Working with Microsoft Office products is a daily occurrence, with strong Word and Excel skills required. Your future with HUB: Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement. Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most. Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities. Our Core Values: Entrepreneurship: We encourage innovation and educated risk-taking. Integrity: We do the right thing every time. Teamwork: We work together to maximize results. Accountability: We measure and take responsibility for outcomes. Service: We serve customers, communities and colleagues. If you value what we value, and like the perks along the way – Apply TODAY !

Requirements

• You will have excellent organizational skills and be able to communicate effectively verbally and in writing.
• Working with Microsoft Office products is a daily occurrence, with strong Word and Excel skills required.
• Required Experience: 1-2 years of relevant experience
• Required Education: Bachelor's degree (4-year degree)

Responsibilities

• Serve as the primary administrative resource for the Commercial Lines Experience Director
• Manage the Director's calendar, scheduling internal and external meetings with accuracy and professionalism
• Handle expense reporting and other administrative tasks for the Director
• Draft, proofread, and organize correspondence, agendas, and follow-up communications
• Assist with day-to-day operations and evolving departmental initiatives
• Schedule and coordinate carrier meetings, team meetings, and client-facing events
• Set up conference rooms and virtual meeting environments for all gatherings (Teams, Zoom, etc.)
• Plan and organize carrier lunches, trainings, and onsite or virtual events from start to finish
• Support the planning and execution of departmental meetings and producer meetings
• Prepare agendas, distribute materials, and handle post-meeting follow-up logistics
• Assist with preparing, folding, and assembling certificates of insurance for clients
• Compile and organize client proposals, renewal packets, and presentations
• Ensure all documents are accurate, properly formatted, and delivered on time
• Provide administrative and clerical support to the insurance team, assisting with routine processing tasks and departmental workflows
• Enter and process data accurately and efficiently across insurance management systems
• Perform basic calculations and data checks to ensure accuracy on invoices, audits, and policy-related documents
• Assist with system-based tasks (Activities and similar) requiring minimal client interaction, ensuring accurate processing and timely follow-up
• Support Patra Policy Checking for the Service Team, helping ensure timely and accurate policy review
• Assist with invoicing and wrap activities as assigned
• Maintain organized and accurate filing systems, both digital and physical
• Provide broad administrative and operational support to the full Commercial Lines team
• Respond to routine team requests and assist with special projects as assigned
• Escalate complex issues to the appropriate Account Manager or Director as needed
• Maintain professional communication with team members, carriers, and clients at all times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level