Commercial Lines Support Specialist I

Western National Group & Umialik Insurance • Seattle, WA

85d • $20 - $28

About The Position

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve. Western National is seeking a Commercial Lines Support Specialist I to join our team! The individual in this role will have the opportunity to complete data entry of new business, renewals, and endorsements.

Requirements

• Good communication skills.
• Demonstrated ability to pay attention to detail.
• Effective oral and written communication skills.
• High school diploma or equivalent.

Nice To Haves

• Ability to follow a process.
• Time management and ability to meet deadlines.
• Customer service skills.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Relationship-building skills.

Responsibilities

• Keeps accurate and current records in designated systems that are accessible to others.
• Updates routine reports and understands information.
• Performs duties that are routine and clerical in nature.
• Manually rates all lines of coverage, including non-automated and infrequent coverages, as needed.
• Seeks relevant information and answers to key questions from defined sources.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Frequently contacts other internal departments and team members.
• Performs special projects and other duties as assigned.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees