Commercial Lines Senior Account Manager

Acrisure • Miami Lakes, FL

1d • Hybrid

About The Position

Acrisure is seeking a Senior Account Manager to join our growing Florida team. The Senior Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.

Requirements

• 5 years' experience in Commercial Lines with complex accounts.
• Strong written and verbal communication skills.
• Team-oriented and customer service focused.
• High attention to detail and ability to perform repetitive tasks.
• Proficiency in Microsoft Word, Excel, and agency systems.
• Valid 2-20 Florida insurance license.

Nice To Haves

• Some college education preferred.
• Insurance designations preferred.

Responsibilities

• Develop marketing strategy for new and renewal business with Producer.
• Obtain underwriting information directly from clients.
• Advise clients on coverage changes and additions.
• Educate clients on policy coverages, changes, exclusions, and needs.
• Negotiate and secure quotes with Underwriters.
• Maintain knowledge of commercial lines coverage and rating rules.
• Understand carrier appetites and underwriting guidelines.
• Use carrier websites for quoting and policy changes.
• Prepare insurance summaries, schedules, quotes, and proposals.
• Complete applications and documentation.
• Bind coverage and confirm binder accuracy.
• Verify policy and endorsement information.
• Respond to client inquiries and report claims.
• Issue Certificates of Insurance and Auto ID Cards.
• Manage cancellations and ensure resolution.
• Invoice and pursue prompt payments.
• Maintain accurate electronic and client files.
• Support Producers and agency goals.
• Perform other duties as assigned.

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees