Commercial Lines Operations Manager

Hub International • Greenville, SC

415d

About The Position

The Operations Manager position at HUB International is a supervisory role responsible for leading and managing the operational non-sales functions within the Commercial Lines department. This role involves maintaining a book of business, ensuring high-quality service to clients and partners, and fostering a culture of teamwork and communication within the department.

Requirements

• 5-10 years of applicable insurance/agency experience, managing a mid to large size book of business
• Exceptional written and verbal communication skills
• Superior customer service and problem solving skills
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
• Detail-oriented self-starter
• Strong leadership, mentoring, and team-building skills
• Significant skill in handling competing demands and projects
• Excellent organizational skills and ability to prioritize and delegate responsibility
• Mastery of virtual technology, including meeting scheduling, video display and screen sharing

Nice To Haves

• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

Responsibilities

• Meets regional Operational standards as outlined by HUB Corporate
• Manages non-sales employees and functions within the department or location
• Champions communication of goals, vision, and procedures developed by the leadership teams
• Manages office environment and champions the creation and continuation of a culture of teamwork
• Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives
• Provides assistance in the recruiting and hiring process and participates in the new hire onboarding process
• Manages administrative employees, i.e. receptionist, general office assistant and other positions as necessary
• Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed
• Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
• Directs employee workflow, workload and overall performance
• Provides feedback to management and employees about service structure to improve performance and productivity
• Coordinates time off within department or location to ensure service level and appropriate reporting of time off
• Assures service standards are being met utilizing the audit and review process
• Assures client service standards are being met
• Assists in monitoring expenses and adherence to budget numbers for location or department
• Conducts annual performance reviews for direct reports
• Manages the service of a book of business directly
• Answers clients/employees questions in a timely manner
• Answers phone inquiries and addresses problems
• Manages facilities, local vendors, supply ordering and other local office responsibilities in coordination with the market leader
• Travels on company business as required
• Prepares reports for management as required
• Attends industry related continuing education training and courses
• Performs other duties and projects as assigned

Benefits

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance
• Focus on creating a meaningful environment through employee engagement events
• Growth potential
• Strong community support and involvement through HUB Gives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 10,001+ employees