Commercial Lines - Jr. Account Manager

Panorama Insurance Associates•Roseville, CA

3d•Hybrid

About The Position

The Commercial Lines Junior Account Manager plays an important role in supporting the delivery of exceptional client service and maintaining the overall efficiency of the Commercial Lines department. This position serves as a primary point of contact for service-related needs, ensures timely and accurate processing of account activities, and supports Agents and Account Managers in fostering strong, long‑term client relationships. The Junior Account Manager contributes to the team’s success by demonstrating strong communication and organizational skills, following established departmental procedures, and maintaining a high level of accuracy in all service functions. The ideal candidate is proactive, detail‑oriented, and open to change, growth, and continuous learning while consistently upholding Panorama’s core values. This is a hybrid, non-exempt position out of Roseville, CA.

Requirements

2+ years of insurance industry experience.
High school diploma (or equivalent) required; bachelor’s degree preferred but not required.
Proficiency in Microsoft Office Suite and experience with agency management systems (Applied EPIC preferred).
Active Property & Casualty Insurance License required.
Strong communication, organizational, time‑management, and problem‑solving skills.

Nice To Haves

CISR designation preferred.

Responsibilities

Gather data and conduct research to support the accurate preparation of required documentation.
Advise clients on policy coverage, changes, exclusions, limits, and insurance needs.
Maintain positive, professional relationships with clients, agents, carrier representatives, and internal team members.
Respond promptly, clearly, and courteously to inquiries regarding coverage, deductibles, premiums, billing, audits, and policy updates.
Represent Panorama in a professional, ethical, and service‑oriented manner across all communication channels.
Assist clients in resolving billing discrepancies and audit‑related questions.
Prepare and submit complete, accurate applications to carriers.
Support the creation of summaries, proposals, and marketing materials in collaboration with the Agent or Account Manager.
Review accounts during the renewal process, including client outreach, remarketing, and proposal development.
Identify potential cross‑sell or coverage enhancement opportunities.
Follow all binding and departmental procedures, verifying accuracy of coverages, conditions, restrictions, and limitations.
Provide premium quotations and financing options as appropriate.
Analyze, compare, and validate carrier quotes and renewal terms.
Ensure policy forms, endorsements, and declarations pages are correct and consistent.
Issue certificates of insurance, EOPs, binders, auto ID cards, and related documents with accuracy and confidentiality.
Maintain and update client records and policy information in the Agency Management System (EPIC), ensuring all suspense items are completed and followed through.
Document all service activities, communications, and policy updates clearly and consistently according to departmental standards.
Process policy changes and endorsements in an accurate and timely manner while meeting carrier and agency requirements.
Maintain required licensing and participate in training programs and continuing education.
Stay current on underwriting guidelines, departmental procedures, industry trends, product updates, and technology enhancements.
Demonstrate flexibility and openness to change as workflows, systems, and business needs evolve.
Balance independent work with strong team collaboration and a solutions‑oriented mindset.
Support team initiatives, assist colleagues as needed, and contribute to a positive work environment.
Perform additional duties and responsibilities as assigned, with or without advance notice.

Benefits

Medical: HSA, PPO, and EPO options; base plan covered at 95% by employer
Dental: PPO options with zero‑premium alternatives
Vision: Plan provided at no cost
FSA: Medical & Dependent Care
HSA: $1,000 annual employer contribution (eligible plans)
Commuter Benefits: Up to $600 per month
Long‑Term & Short‑Term Disability: Provided at no cost
Life and AD&D: Employer‑paid; voluntary options available
Supplemental Coverage: Critical Illness & Hospital Indemnity
Identity Theft Protection: Provided at no cost
EAP: No‑cost access for all household members
401(k): 100% match up to 5% of earnings
PTO/FTO: Exempt employees utilize Flexible (unlimited) Time Off, Non-exempt employees accrue PTO
Paid Holidays: 12 annually
Flexibility: Remote, hybrid, and in‑office schedules
Professional Development: Licensing support, accreditation, and structured growth opportunities