Commercial Lines Client Service Manager (Habitational)

Gallagher•Denver, CO

23d•Remote

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. At Gallagher, we’re more than an insurance brokerage. We’re a global team of service-minded individuals, united by a commitment to integrity, collaboration, and excellence. Based in Denver, CO, this Commercial Lines Client Service Manager opportunity focuses on supporting small to middle-market habitational clients. You’ll join a workplace where your ideas are valued, your growth is supported, and your contributions make a real difference. As a Commercial Lines Client Service Manager, you’ll be the trusted advisor for your clients. You’ll guide them through renewals, compliance, and enrollment processes, ensuring they have the right coverage for their needs. You’ll analyze market trends, recommend policy changes, and identify opportunities to expand coverage. Your role will also involve preparing proposals, managing accounts, and building strong relationships with clients and carriers. Additionally, you’ll mentor junior team members, sharing your knowledge and helping them grow.

Requirements

A bachelor’s degree and 3+ years of client service experience, or a high school diploma/GED with 8+ years of experience.
An active Property and Casualty Producer’s License.
Proficiency in Microsoft Office tools.
Strong communication skills and the ability to explain complex concepts simply.
A self-directed approach to managing multiple priorities.

Nice To Haves

Experience with habitational clients (like condos or HOAs) is a plus.

Responsibilities

Be the first point of contact for your clients, delivering exceptional service.
Prepare and present renewal and proposal documents.
Manage account changes, certificates of insurance, and policy updates.
Stay informed on market trends and advise clients on policy adjustments.
Collaborate with internal teams and carriers to deliver tailored solutions.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program