Commercial Lines Claims Manager

OneDigital

2d•$60,000 - $65,000

About The Position

Most of our clients have built their companies from the ground up. OneDigital has too. We stand alongside these business owners, providing peace of mind that if the unthinkable happens, they are protected. We are their trusted partner to help them manage risks from weather, injuries or other unforeseeable surprises. This gives our clients the ability to focus on what’s most important to them and their employees: doing their best work and living their best lives. If you are looking for a career where you are helping people and businesses thrive, even during times of uncertainty, OneDigital is the right career for you.

Responsibilities

Ensure the submission of claims to carriers, whether through direct channels or intermediary means.
Engage in requisite communication with the insured parties to verify the successful reporting of a claim.
Manages and maintains the information on losses from insureds, claimants, producers, Insurer portals, etc.
Conducts needs analysis on commercial lines policies / confirms active policies
Provide insureds with carrier contact information for direct reporting
Lead all communication as necessary with the insured to confirm the reporting of a claim.
Develop and manage all internal files in the Agency operating system, while making an ACORD report form to submit to the pertinent Insurance Company.
Maintain claims files through activities in a proper timeline until full resolve of a claim.
Conduct regular and meticulous surveillance of all claims.
Ensure diligent follow-up with adjusters and relevant parties as required to maintain the highest standard of claim management.
Partner with the producer and client to ascertain their interest in obtaining a claim review summary.
Advise on various methods for claim communication while establishing and managing a clear timeline for report delivery.
Collaborate with insured parties, producers, or loss control to offer program options like light duty and return-to-work initiatives.
Assist in tailoring and executing these programs to align with their requirements for a comprehensive decrease in loss expenses.
Facilitates and manages the exchange of claims-related information between clients and carriers.
Ensure the precision of loss runs through thorough review.
When needed, furnish the marketing team with a comprehensive summary of claims.
Manage the communication between producer and the insured promptly of any adjustments to reserves that exceed $10,000 or any other threshold specified by the producer.
Manages the insurance company contact information booklet is meticulously updated to ensure all details are current and easily accessible.
Fosters client rapport by engaging in anticipatory dialogue.
Effectively and efficiently executes with strict adherence to and in accordance with the established corporate guidelines and protocols
Other duties as assigned