Commercial Lines Assistant Account Manager

Hub International Insurance • Traverse City, MI

6d • $26 - $28

About The Position

Global Marine Insurance is seeking an experienced Commercial Lines Assistant Account Manager to support our Commercial Lines team. This role is ideal for a detail-oriented insurance professional who thrives in a fast-paced environment and actively supports Account Managers and Producers with the day-to-day servicing of commercial insurance accounts, including marine and inland marine risks.

Requirements

• Must have active Insurance Property & Casualty Insurance License, and maintain through continuing education requirements
• Demonstrate ability to work in a fast-paced environment
• Excellent communication skills, both verbal and written
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Flexibility with daily tasks
• Fast and accurate typing skills
• Goal oriented
• Ability to learn and navigate new software quickly
• Strong ability to organize and prioritize
• Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with account managers
• Minimum of 3 years of commercial insurance experience
• Insurance Management System experience required. AMS360 is our current system which you will be trained to use

Responsibilities

• Support Commercial Lines Account Managers and Producers with servicing commercial insurance accounts
• Process endorsements, policy changes, cancellations, and reinstatements
• Assist with new business and renewal preparation, including applications and underwriting information
• Review policies and endorsements for accuracy and completeness
• Issue Certificates of Insurance (COIs), auto ID cards, and evidence of insurance
• Communicate with insurance carriers, wholesalers, and underwriters to obtain documentation and policy information
• Respond to routine client inquiries and escalate complex issues as needed
• Assist with billing inquiries, audits, and premium finance documentation
• Maintain accurate electronic client files and documentation in the agency management system, AMS360
• Manage task lists, prioritize workload, and meet department deadlines
• Collaborate with Account Managers and team members to ensure exceptional client service
• Meet Quality Assurance Requirements, follow GMIA Agency Shield, and other key performance metrics

Benefits

• health/dental/vision/life/disability insurance
• FSA
• HSA and 401(k) accounts
• paid-time-off benefits such as vacation, sick, and personal days
• eligible bonuses, equity and commissions for some positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees