Commercial Lines Account Manager

Poms & Associates Insurance Brokers • Logan, UT

24d • Onsite

About The Position

We are seeking an experienced, high-performing Commercial Lines Account Manager to join our Logan Operations Center. This is a true growth opportunity for a professional looking to expand their impact beyond managing a book of business and play a key role in shaping a high-performing Support Team. In this role, you will serve as both a client-facing account manager and a trusted resource to our team of CSRs and Junior Account Managers, helping elevate service quality, technical expertise, and team development. The Account Manager is responsible for the day-to-day management of client relationships, retention of renewals, and maintaining strong partnerships with Producers. This role also acts as a central resource within the operations team, helping drive consistency, efficiency, and best practices across the Logan Operations Center.

Requirements

• 5–8 years of commercial lines insurance experience required
• Active Property & Casualty license required
• Strong technical knowledge of commercial lines coverage, rating, and policy structures
• Proven ability to independently manage accounts while supporting and mentoring team members
• Strong problem-solving skills with the ability to navigate complex coverage and service issues
• Excellent communication skills with the ability to explain insurance concepts clearly to both clients and team members
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with AMS360 or similar agency management systems preferred
• College degree preferred; high school diploma or GED required

Nice To Haves

• Experience coaching, training, or serving as a resource for junior staff strongly preferred
• Proficiency with AMS360 or similar agency management systems preferred
• College degree preferred

Responsibilities

• Manage and service a book of commercial lines accounts, including renewals, marketing, and policy administration
• Build and maintain strong client relationships through proactive communication, coverage consultation, and problem resolution
• Partner closely with Producers to support account strategy, growth, and retention
• Conduct account reviews to identify coverage gaps, risk exposures, and opportunities for account rounding
• Establish and maintain strong carrier relationships to ensure timely and competitive placement of business
• Serve as a technical resource for CSRs and Junior Account Managers, providing guidance on coverage, workflows, and best practices
• Support training and development of team members, including reviewing work, answering questions, and reinforcing agency standards
• Help drive consistency and efficiency in service processes across the Logan Operations Center
• Escalate and assist in resolving complex client, carrier, or coverage issues
• Ensure accurate and thorough documentation of all account activity within AMS360
• Maintain compliance with agency procedures, carrier requirements, and Errors & Omissions guidelines
• Contribute to a collaborative team environment and support broader operational goals and initiatives

Benefits

• Comprehensive health, dental, and vision coverage
• Flexible Spending Accounts (FSA) traditional and dependent care
• Supplemental Insurance including Short Term Disability, Long Term Disability, Long Term Care, and Basic Life and Accidental Death & Dismemberment insurance
• 401(k) retirement plan with employer matching
• Worldwide Travel Assistance Program
• Vacation Time
• 3 Floating Holidays
• Sick Leave
• Observed Holidays
• Paid Leave (Jury Duty, Volunteer Time off, Disability, Parental Leave, etc.)
• Employee Assistance & Employee Discount Programs
• Professional development opportunities, including tuition reimbursement and in-house education classes
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees