Commercial Lines Account Manager

IMA Financial Group•Anchorage, AK

About The Position

Essential job responsibilities include but are not limited to: Supports and demonstrates IMA’s core values Values and understands the importance of diversity, equity, and inclusion among all IMA associates Serves as the day-to-day contact for all client requests within a book of business (primarily Mid-Market accounts OR Emerging accounts) with direction from the Account Executive and prepares (or delegates where applicable) all relevant renewal materials (Premium & loss summary, exposures, coverage comparison, premium & rate, etc.) Partners with AE on client interactions, negotiations, technical analysis, and program design Acts as a floater and shared resource for the Commercial Lines team by providing coverage support during onboarding, staffing transitions, peak renewal periods, and planned or unplanned absences. Supports new client onboarding across the team, including, managing the BOR process with coordination with the sales team, gathering exposure information, applications, coordinating with internal/external partners, and ensuring smooth handoff into ongoing service team. Anticipates issues or coverage needs through proactive client, carrier, and industry monitoring, escalating concerns as appropriate Building ability to anticipate problems through client or underwriter communications or industry changes Using the client workbook, and under the direction of the Account Executive, creates the marketing submission and manages ongoing negotiates with carriers Receives quotes, reviews for accuracy and desired coverages, terms, pricing from submission, generates and populates the proposal, and sends to Account Executive for completion/review Receives policies, sends instructions to the applicable COE, and keeps COE abreast of any changes that occur during negotiations with ability to process the policy if needed Performs premium allocations, surplus lines template preparation, Certificate of Insurance request template preparation & master approval, on-demand certificates, basic contract reviews, policy endorsements, resolving coverage and premium discrepancy issues, and audits on expired and/or non-renewed policies

Requirements

Ability to work within AMS and maintain data completeness standards
Strong organizational skills
Ability to work independently
Ability to build underwriter and client relationships
Ability to delegate to appropriate parties when necessary
Experience with MS Office products required (specifically PowerPoint, Outlook, Word, and Excel)
Some travel required (up to 20% depending on book of business & industry)
Strong communication skills both written and verbal

Nice To Haves

Holds or is pursuing general insurance designation (preferred)

Responsibilities

Serves as the day-to-day contact for all client requests within a book of business (primarily Mid-Market accounts OR Emerging accounts) with direction from the Account Executive
Prepares (or delegates where applicable) all relevant renewal materials (Premium & loss summary, exposures, coverage comparison, premium & rate, etc.)
Partners with AE on client interactions, negotiations, technical analysis, and program design
Acts as a floater and shared resource for the Commercial Lines team by providing coverage support during onboarding, staffing transitions, peak renewal periods, and planned or unplanned absences.
Supports new client onboarding across the team, including, managing the BOR process with coordination with the sales team, gathering exposure information, applications, coordinating with internal/external partners, and ensuring smooth handoff into ongoing service team.
Anticipates issues or coverage needs through proactive client, carrier, and industry monitoring, escalating concerns as appropriate
Building ability to anticipate problems through client or underwriter communications or industry changes
Using the client workbook, and under the direction of the Account Executive, creates the marketing submission and manages ongoing negotiates with carriers
Receives quotes, reviews for accuracy and desired coverages, terms, pricing from submission, generates and populates the proposal, and sends to Account Executive for completion/review
Receives policies, sends instructions to the applicable COE, and keeps COE abreast of any changes that occur during negotiations with ability to process the policy if needed
Performs premium allocations, surplus lines template preparation, Certificate of Insurance request template preparation & master approval, on-demand certificates, basic contract reviews, policy endorsements, resolving coverage and premium discrepancy issues, and audits on expired and/or non-renewed policies