Commercial Lines Account Manager

ReSource Pro•Reno, NV

7d•Remote

About The Position

ReSource Pro is looking for a knowledgeable Commercial Lines Insurance Account Manager to join our growing service delivery team. The Commercial Lines Account Manager serves as the main point of contact and technical expert on a client book of business. This role is responsible for working with the dedicated onshore/offshore SDU teams to complete required work; this includes renewing existing policies, binding new business leads, and rounding out accounts to help increase overall revenue on assigned book of business. You will work closely with insureds to build strong customer relationships and train junior team members on customer interactions. We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

Requirements

Bachelor's degree in Insurance, Risk Management, or related field or equivalent experience
3-7 years Property and Casualty insurance experience or related coverage experience in a retail agency or service center
Active Resident Property and Casualty insurance license required
Located in Pacific time zone to accommodate client
Microsoft Office Proficiency - Excel required
Experience working in Agency Management System required
Ability to adapt and succeed within a team-oriented environment
Excellent problem-solving and customer service skills

Nice To Haves

Industry designations preferred such as CPCU, CIC, CISR, ARM

Responsibilities

Manage large books of business for commercial lines insurance clients
Drive customer retention and market additional lines of coverage to grow business and properly insure risks
Evaluate carrier relationships, commercial insurance products, and market placement
Provide quality and timely service to customers and clients
Research, provide recommendations and implement ReSource Pro solutions for clients
Work in a variety of Agency Management Systems to complete tasks
Lead day-to-day customer interactions
Use your subject matter expertise to consult with customers and advise colleagues
Gather information about client needs and insurance solutions
Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals