Commercial Lines Account Manager

Risk Strategies • GA

79d

About The Position

The Account Manager's main responsibility is to manage daily client service needs for a designated book of business, which may be overseen by a Producer or Account Executive responsible for service, placement, and business development. This role involves extensive use of system tools and frequent client communication via email or phone. The Account Manager must strictly adhere to corporate procedures, including maintaining data integrity within the system of record. As a key part of the client team, the Account Manager also provides guidance to any third-party vendors managing aspects of the account.

Requirements

• 2+ Years of experience in a Property & Casualty brokerage environment.
• Knowledge of Property & Casualty business.
• Ability to follow process and procedures guidance.
• Analytical and problem-solving abilities.
• Ability to display tact and poise under pressure when working through issues.
• Good communication, interpersonal, and negotiation skills.
• Ability to work efficiently in teams.
• Hold, or willing to obtain, Insurance licenses as required by the Company.

Responsibilities

• Participates in renewal strategy including discussion of the markets to approach, claims reviews and exposure gathering.
• Manages a renewal book of business, including creation of submissions, supporting the placement process, including Proposals and Binding.
• Provides support in drafting exposure gathering information, loss exhibits, submissions and proposals.
• Obtains loss run or policy documentation directly from a carrier website as needed.
• Acts as the primary recipient of daily questions or changes from the client or forwarded by the Prod/AE.
• Works with Associate Account manager or 3rd party vendor to issue Certificates, Invoices, policy/endorsement/audit checking.
• Submits and manages changes to the carrier per the client's request.
• Updates the system of record to properly reflect conversations, communications and policy documentation.
• Processes monthly, quarterly or annually audits and monthly reports as received.
• Handles contract reviews that are not complex in nature.
• Instructs the client to report notice of loss directly to the carrier or provides claims reporting and support for ongoing large claims.
• Responsible for setting up the policy in the system of record to properly reflect all pertinent information for billing.
• Responsible for request for invoice on an agency bill policy within the corporate guidelines.
• Communicates with the Client and Producer when there is an Aged A/R issue.
• Generates the request to return funds to the client as appropriate.
• Provides timely response to accounting when requests for information are made, such as carrier discrepancies, application of cash, etc.
• Aligns RSC with partner carriers and intermediaries to ensure renewals are placed with ideal markets.
• Implements the 'Fewer & Stronger' market consolidation initiative.
• Leverages the RSC buying power and ensures the best terms and conditions for the client.
• Actively engages in corporate initiatives as required for the role.
• Assists in driving a culture of accountability and collaboration, where great performance is recognized.
• Participates in New Business activity as requested.
• Actively supports corporate retention goals.
• Follows procedures for maintaining documentation to mitigate E&O.
• Participates in any corrective action that have arisen during a local compliance audit.
• Engages in stretch assignments that will further develop their career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees