Commercial Lines Account Manager

Hub International • Traverse City, MI

305d • $70,000 - $80,000 • Remote

About The Position

The Commercial Customer Service Representative/Account Manager oversees the servicing of policies for Global Marine Insurance commercial clients. This position is extremely important to the producer and you will be asked to do a wide variety of tasks to assist.

Requirements

• Active Property and Casualty License Required
• 3+ years commercial experience required
• 2-3+ years of account management experience required
• Demonstrated strong decision-making ability
• Excellent communication skills, both verbal and written
• Strong work ethic and self-starter, able to effectively manage multiple tasks and adapt to change within a fast-paced business environment
• Flexibility with daily tasks
• Fast and accurate typing skills
• Strong follow-up skills
• Goal oriented
• Ability to learn and navigate new software quickly
• Strong ability to organize and prioritize
• Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients/brokers and team members over the phone
• AMS knowledge preferred but not a necessity

Responsibilities

• Managing Inbound Calls
• Receive inbound calls including transferred calls from current clients/brokers
• Place outbound follow-up calls for various reasons or documents
• Answer questions about the product details, the company, and issues with account for the clients/brokers.
• Assist clients/brokers with any technical issues experienced with website and escalate any issues to management appropriately.
• Perform account maintenance activities
• Meet Quality Assurance Requirements and other key performance metrics.
• Handle accounts/questions/calls when the producer is out
• Communication and documentation is extremely important
• Process all endorsements, diary information, follow up if necessary, answer questions/concerns.
• Process renewals
• Assist the producer on any items requested
• Upon notification from Accounting that an account is past due, contact the insured via email for payment.
• Upon renewal, shop markets if necessary for price & coverage. Communicate with the producer prior to shopping.
• Perform other job duties as they may be assigned including but not limited to the above tasks.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) accounts
• Paid-time-off benefits
• Eligible bonuses
• Equity and/or commissions for some positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree