Commercial Lines Account Manager

Np Dodge Company • Omaha, NE

403d • $60,000 - $75,000 • Onsite

About The Position

The Commercial Lines Account Manager plays a crucial role in providing quality service and sales support to commercial lines clients at DPI, an independent insurance agency. This position serves as a liaison between clients and the company, assisting Producers in managing a book of business, including new and renewal marketing and placement. The Account Manager is responsible for ensuring exceptional customer service and maintaining strong relationships with clients, carriers, and agency personnel.

Requirements

• High School diploma or equivalent required; Bachelor's degree preferred.
• A minimum of 1 year of experience in insurance; extensive knowledge of commercial lines coverage and carriers preferred.
• Nebraska Property & Casualty Insurance License preferred; must obtain if hired.
• Strong proficiency in Microsoft Office products.
• Experience using Agency Management System Software.
• Highly organized with strong time management skills.
• Deadline-driven with excellent written and verbal communication skills.
• Ability to work in a group or independently with solid prioritization skills and a sense of urgency.
• Strong problem-solving and negotiation skills.

Nice To Haves

• Additional designations in insurance are a plus.

Responsibilities

• Serve as the liaison between clients and the company, assisting Producers in managing a book of business.
• Process change requests accurately and promptly.
• Follow up on all requests submitted to carriers for timely completion and accuracy.
• Collaborate with Producers on issues or concerns pertaining to assigned accounts.
• Assess current processes and recommend alternate solutions to enhance efficiency.
• Prepare quotes for new commercial lines business using agency resources, technology, and carriers.
• Remarket existing business based on service team requests or to meet client expectations.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Provide strong customer service to clients and build professional relationships with clients and carrier representatives.
• Attend meetings and trainings to stay up-to-date on market trends and changes.
• Provide comprehensive attention to detail and thorough documentation to support E&O standards.
• Maintain proper documentation and task management in the respective systems and files.
• Process work and negotiate with carrier underwriters and company personnel in a timely and professional manner.
• Demonstrate reasonable and reliable attendance and timeliness when reporting to work and completing work.
• Interact well with others.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED