Nfp-posted 6 months ago
Full-time • Mid Level
Remote • Riviera Beach, FL
Food Services and Drinking Places

This is a service position managing your own book of business. The primary function of this position is to provide quality service to clients and cross-sell/account-round within the existing book of business. The Account Manager (AM) will be the day-to-day liaison between the insurance company and designated middle-market accounts. The AM will manage and control relationships with clients in collaboration with Producers and/or Account Executives, where applicable. This is a generalist book including surplus lines and coastal placements. You should have experience with coastal placements and with the FL market. This is highly preferred. Daily servicing of clients will include contract analysis, coverage and exposure analysis, endorsement activity, routine coverage and billing questions, problem-solving, renewal control, preparation of quotes/proposals, binding coverage, and claim reporting and follow-up. The AM will assist Producer(s) with the above functions as needed. The AM should have P&C experience and an active license. Ideally have knowledge and experience in select commercial insurance including, but not limited to, commercial auto, property, general liability, umbrella, inland marine, workers compensation, and flood. As needed, the AM will coordinate with Producers on strategic account issues and potential problems. This is a full-time position, ideally working hybrid from our Summersville WV or Palm Beach Gardens, FL office. We will consider a remote option for well-experienced Commercial Lines candidates with coastal placements.

  • Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
  • Provide consistent, accurate, timely, and pertinent communication to clients
  • Resolve/assist with any service issues/questions
  • Assist clients in making appropriate coverage changes, making each contact a marketing opportunity
  • Inform and educate clients about coverage, exclusions and exposures and document electronic files accordingly
  • Respond to clients needs by providing/producing binders, certificates, policies, auto id cards, evidences of insurance, and other related items accurately and on time
  • Monitor and review client satisfaction
  • Electronically document all communication with clients
  • Review policies
  • Market, negotiate, prepare and analyze alternative renewal options as appropriate
  • Develop written, graphic, and electronic renewal materials as appropriate
  • Follow established agency procedures for effective utilization of agency management system
  • Take advantage of personal and professional development opportunities such as continuing education, professional designations, and in-house training
  • Adhere to all state laws and regulations regarding insurance agents (licensing, continuing education, etc)
  • Assist with or complete other tasks as directed by agency management
  • Property and casualty insurance license upon hire is required
  • At least 2 years of experience in commercial or personal lines insurance, with an understanding of underwriting, coverage and rate analysis
  • In-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters
  • Must understand coastal placements and marketplace trends and best practices to meet clients needs
  • Strong written and verbal communication skills
  • Ability to prioritize and self-manage workload
  • Proficiency in Microsoft Word and Excel
  • EPIC experience is preferred, but will consider other agency management system experience
  • If not experienced with EPIC and seeking a remote role, on-site training is required in one of our select East Coast offices
  • Competitive salary
  • PTO and paid holidays
  • 401(k) with match
  • Exclusive discount programs
  • Health and wellness programs
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service