Commercial Lending Specialist

Freedom First Credit Union • Roanoke, VA

2d

About The Position

Join our team as a Commercial Loan Support Specialist, where you’ll play a key role in supporting our Commercial Lenders and ensuring a smooth, accurate, and member‑focused lending experience. This position is ideal for someone with commercial lending experience, who is detail‑oriented, proactive, and thrives in a collaborative environment.

Requirements

• Experience: 1–3 years of related experience in lending, financial services, or administrative support.
• Education: High school diploma or GED required.
• Strong interpersonal skills with the ability to build relationships, influence others, and handle sensitive information.
• Ability to read and interpret financial statements, contracts, and loan documentation.
• Proficiency with Microsoft Word and Excel; comfortable using standard office equipment.
• Highly detail‑oriented with strong organizational and follow‑through skills.

Nice To Haves

• Commercial lending experience preferred.

Responsibilities

• Loan Closing & Documentation Support (25%) - Coordinates the closing process between the Borrower, Loan Operations, and Settlement Agent by completing closing checklist to order loan documents. Reviews title binder, Settlement Statement, and loan documents to ensure that they are accurate, complete, and that they match all approval conditions. Prepares appropriate loan disbursement requests for loan closings. Prepares signed loan packages to be sent in to be booked to core system. Completes clerical tasks such as filing, photocopying, and scanning as necessary.
• Portfolio Maintenance & Exception Management (25%) - Clears or assists in clearing all Financial Exceptions, Insurance Exceptions, and Loan Documentation Exceptions after closing and on an annual basis as necessary in order to maintain or achieve an acceptable percentage of the loan portfolio. Tracks progress on Exception Tracking Reports. Monitor and make initial contact for any past due payments, future loan maturities, and line renewals.
• Member & Internal Support (20%) - Work with appropriate departments to resolve Member service breaks, answer questions on existing loans/potential loans, and support retail activities by recognizing referral opportunities to other Partners. Provide courteous, responsive, and informed assistance to members in person, by email, and by phone.
• Third‑Party Coordination & Compliance (15%) - Obtains information from third parties related to the commercial loan process including ordering appraisals, environmental reports, credit reports, title commitments, flood certifications, draw requests, UCC searches, reviewing all loan documents prior to closing to ensure all approval conditions and requirements are accurate and complete. Help ensure that all regulatory and bank policies are followed on all applications, modifications, and renewals.
• Borrower Information & Application Support (10%) - Coordinates with Loan Officers to obtain information from Borrowers related to the commercial loan process including loan applications, gathering financial information, and opening share and other deposit accounts. Maintain knowledge of business lending products, rates, and terms both within the credit union and in the market.
• Other Duties (5%) - Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED