NICE-posted 1 day ago
Full-time • Mid Level
Hybrid • Sandy, UT
5,001-10,000 employees

As a Senior Legal Counsel on NiCE’s Americas Legal team, you will support high-value commercial and technology transactions that are central to NiCE’s customer experience business. The role is focused on enabling growth of NiCE’s CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely with sales, product, finance, security, and privacy stakeholders to address issues at the intersection of cloud technology, data protection, and regulatory compliance, while providing practical, business-oriented legal guidance. In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI-driven customer experience organization.

  • Lead Complex Transactions: Structure, negotiate, and manage sophisticated commercial and technology transactions across sales, product, and procurement, with a primary focus on enterprise cloud offerings.
  • Provide Legal and Regulatory Guidance: Advise on U.S. and international legal issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk-balanced guidance to the business.
  • Scale Legal Operations: Develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast-moving organization.
  • Partner Cross-Functionally: Collaborate with legal colleagues and cross-functional stakeholders globally to align legal strategies with business priorities and key initiatives.
  • Anticipate Regulatory Change: Monitor and assess evolving laws and regulations affecting NiCE’s commercial activities and proactively advise on risk mitigation and compliance.
  • Enable the Business: Educate and train internal teams on legal, compliance, and contracting best practices to support informed and efficient decision-making.
  • Build Trusted Relationships: Establish strong working relationships with internal stakeholders and external partners, balancing legal risk with commercial objectives.
  • Support Strategic Growth: Contribute to initiatives that advance NiCE’s global growth strategy and innovation agenda.
  • Other Legal Matters: Support additional legal projects and responsibilities as needed.
  • Education and Licensing: Juris Doctor with strong academic credentials and an active license to practice law in at least one U.S. jurisdiction.
  • SaaS and Technology Experience: Minimum of 8 to 10 years of legal experience, with substantial experience supporting SaaS, cloud computing, and enterprise software transactions primarily on the vendor side.
  • Transactional Expertise: Demonstrated experience drafting, negotiating, and advising on complex SaaS and technology agreements, including Data Processing Agreements and, where applicable, Business Associate Agreements.
  • Legal Acumen: Strong working knowledge of data privacy, cybersecurity, and intellectual property law, including familiarity with U.S. and international data protection regimes and evolving regulatory trends.
  • In-House Experience: Prior in-house legal experience supporting a commercial or technology-driven business environment.
  • Excellent negotiation, drafting, and communication skills, with the ability to translate complex legal issues into practical business guidance.
  • Strong organizational skills and sound judgment, with the ability to manage multiple matters independently in a fast-paced environment.
  • Collaborative, team-oriented approach with the ability to build effective working relationships across functions, regions, and cultures.
  • Public Company or Global Environment: Experience supporting a U.S. publicly traded company and/or a global, multinational organization.
  • Operational Maturity: Proven ability to design, improve, and scale legal processes, templates, and playbooks in support of a growing business.
  • AI and Emerging Technology Law: Familiarity with evolving artificial intelligence and automated decision-making laws and regulations in the United States and internationally, including emerging global frameworks such as the EU AI Act.
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