Commercial Kitchen Equipment Lead Service Technician
About The Position
The Hybrid (Cold side and Hot side) Lead Service Technician is responsible for leading field service activities related to the installation, diagnosis, repair, and maintenance of commercial foodservice equipment across both hot-side and cold-side systems. This role serves as the technical lead on complex service calls, supports technician development, and ensures high standards of service quality, safety, and customer satisfaction. The Hybrid Lead Service Technician works closely with dispatch, operations leadership, parts teams, and customers to ensure efficient resolution of equipment issues in restaurants, healthcare facilities, hospitality operations, and institutional kitchens.
Requirements
- 5+ years of experience servicing commercial foodservice equipment
- Experience working on both hot-side cooking equipment and refrigeration systems
- Strong electrical, mechanical, and gas troubleshooting skills
- EPA Universal Certification (for refrigeration work)
- Ability to read wiring diagrams, schematics, and service manuals
- Valid driver’s license with a clean driving record
- Ability to lift up to 75 pounds and work in commercial kitchen environments
Nice To Haves
- Manufacturer certifications (Rational, Hobart, Manitowoc, Hoshizaki, etc.)
- CFESA certification
- Experience mentoring or leading technicians
- Experience using service management or work order systems
Responsibilities
- Perform advanced diagnostics, repair, and preventative maintenance on commercial kitchen equipment including cooking, refrigeration systems.
- Lead complex service calls involving multiple equipment types and coordinate troubleshooting efforts.
- Serve as the technical resource and mentor for Service Technicians and Associate Technicians.
- Provide field training and guidance on troubleshooting techniques, safety practices, and equipment standards.
- Assist with new equipment installation, commissioning, and system startup.
- Deliver exceptional customer service while representing the company in the field.
- Clearly communicate equipment issues, repair options, and preventative maintenance recommendations to customers.
- Ensure service work is completed efficiently while minimizing customer downtime.
- Complete service documentation, work orders, and parts tracking accurately and in a timely manner.
- Work with dispatch and parts teams to ensure efficient scheduling and parts availability.
- Maintain service vehicles, tools, and diagnostic equipment.
- Follow all safety policies and regulatory requirements.
- Assist Service Managers with troubleshooting escalated service issues.
- Support onboarding and training of new technicians.
- Provide feedback on recurring equipment issues or service opportunities.
Benefits
- Competitive compensation
- Portal to portal pay
- Overtime opportunities
- Company vehicle
- Company credit card for all travel expenses
- Company cell phone
- Medical, dental, vision benefits from Day One!
- 401(k) with company match
- Paid time off and holidays
- Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
- Tuition reimbursement for additional certifications
- Career progression opportunities into a Field Supervisor, or Service Manager roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
