Commercial Insurance Operations Manager

HUB International•North Charleston, SC

About The Position

The Operations Manager position is a supervisory position that leads and manages the operational non-sales functions and development of the department(s) or location for Commercial Lines, Personal Lines and/or Employee Benefits. Maintains a book of business, providing professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.

Requirements

7-10 years of applicable insurance/agency experience, managing a mid to large size book of business
2-3 years of managing people experience
Exceptional written and verbal communication skills
Superior customer service and problem solving skills
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
Detail-oriented self-starter
Strong leadership, mentoring, and team-building skills
Significant skill in handling competing demands and projects
Excellent organizational skills and ability to prioritize and delegate responsibility
Mastery of virtual technology, including meeting scheduling, video display and screen sharing
Relevant Insurance licenses per state/regional statutes

Nice To Haves

Four-year college degree preferred, but not required
Advanced professional designation highly desirable (e.g. AIC, AAI, ARM, CIC, CPCU)

Responsibilities

Expected to travel between Charleston, SC and Greenville, SC.
Travels on company business as required.
Meets regional Operational standards as outlined by HUB Corporate
Manages non-sales employees and functions within the department or location
Champions communication of goals, vision, and procedures developed by the leadership teams
Manages office environment and champions the creation and continuation of a culture of teamwork
Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives
Provides assistance in the recruiting and hiring process and participates in the new hire onboarding process.
Manages administrative employees, i.e. receptionist, general office assistant and other positions as necessary
Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed.
Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
Directs employee workflow, workload and overall performance
Develops and implements operational strategies, providing guidance and input into the approaches of team members
Provides feedback to management and employees about service structure to improve performance and productivity
Coordinates time off within department or location to ensure service level and appropriate reporting of time off
Assures service standards are being met utilizing the audit and review process
Assures client service standards are being met
Assists in monitoring expenses and adherence to budget numbers for location or department
Conducts annual performance reviews for direct reports
Manages the service of a book of business directly
Answers clients/employees questions in a timely manner
Answers phone inquiries and addresses problems
Manages facilities, local vendors, supply ordering and other local office responsibilities in coordination with the market leader
Prepares reports for management as required
Attends industry related continuing education training and courses
Performs other duties and projects as assigned

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives