Commercial Insurance Client Service Specialist

Marsh McLennan-posted 3 months ago
Full-time
Hybrid • Katy, TX
Insurance Carriers and Related Activities
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Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Client Service Specialist at McGriff, a division of Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

  • Build and maintain key client and carrier relationships.
  • Assist assigned clients and teammates with service questions related to administration, billing, claims issues and problem solving.
  • Work with the Producer and/or Marketing Account Executive to monitor and manage the renewal process for assigned clients.
  • Provide analysis and recommendation of coverage needs.
  • Prepare/provide marketing information.
  • Complete the implementation process.
  • Schedule and conduct meetings.
  • Prepare and deliver forms to clients.
  • Attend seminars, classes and carrier meetings to stay up-to-date on products and legislative changes.
  • Participate in other projects as needed.
  • High school diploma or equivalent.
  • Demonstrated proficiency in computer applications such as Microsoft Office Suite.
  • Demonstrate strong organizational and project skills.
  • Strong communication and interpersonal skills (written and verbal).
  • Act with responsiveness, urgency and professionalism in all matters.
  • Prioritize work to achieve timely completion of the most critical and sensitive activities.
  • Respond quickly to client requests and work to provide appropriate information.
  • Accept accountability for the quality of work.
  • Property and Casualty insurance license.
  • Five years of industry specific experience.
  • LOB designations.
  • College or advanced degree.
  • Generous time off, including personal and volunteering.
  • Tuition reimbursement and professional development opportunities.
  • Hybrid Work.
  • Charitable contribution match programs.
  • Stock purchase opportunities.
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