Commercial Inside Sales & Enablement Specialist

Fieldstone Cabinetry • Deerfield, IL

78d • $63,000 - $87,000

About The Position

Provide outstanding customer experience to Master Lock's Commercial distributors and end customers by overserving aligned sales resource needs at the highest level. Executes action plans with an outbound focus on aligned customers. Acts as the primary liaison between aligned outside sales team members and Deerfield business partners, driving efficiency and effectiveness in the commercial sales process.

Requirements

• Bachelor's degree in related field or equivalent preferred
• Minimum of 3-5 years similar work experience
• Strong time and task management / organization skills
• Strong technical aptitude with proficiency in O365 suite or similar
• Positive attitude toward, and adherence to, CRM and strong business process
• Must have excellent communication skills to interact with team members and customer base via phone, email and video
• Strong interpersonal and relationship building skills
• Builds trust within and across teams and customers
• Coachable attitude with a strong desire to help others

Responsibilities

• Proactively and regularly engage with aligned outside account managers, ensuring open action items requiring follow-up and resolution are handled promptly, fully, and professionally
• Pre & Post sale value-add touches to enhance Customer Experience for key accounts, including but not limited to Product recommendations & Quote creation and Issue resolution & post-sale touch points
• Organize and supply sales content for aligned account managers regular business reviews with key accounts to drive share of shelf, competitive share gains, expanded offerings, and coordinated joint sales & marketing activities.
• Assist in the evaluation and determination of the appropriate marketing and promotional approaches to grow aligned accounts.
• Mine proprietary 'Install Base' tool to uncover new opportunities with our key customers for aligned account managers.
• Reach out to Locksmith Dealers throughout the country to place mounts, boards. Send samples and literature.
• Lead quarterly promotion conversations / marketing to distribution partners where required
• Act as initial touch point for qualification and appropriate routing of leads, ensuring receiving party is supplied with all relevant and actionable data points and insights to speed sales process.
• Document sales activities, opportunity forecasts, leads and contact interaction in CRM software
• Monitor open order report for late orders, orders to splint and other issues.
• Present webinars with company approved content for key customers and end users within aligned territories
• Other related tasks as assigned to meet business needs

Benefits

• Robust health plans
• Market-leading 401(k) program with a company contribution
• Product discounts
• Flexible time off benefits (including half-day summer Fridays per policy)
• Inclusive fertility / adoption benefits
• Numerous Employee Resource Groups to support inclusivity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree