Commercial Implementation Specialist I

First Financial Bank

80d • $19 - $22

About The Position

The Business Implementation Specialist is responsible for effectively implementing and providing maintenance on all aspects of the products assigned to Treasury Management which may include but are not limited to: Lock Box Services, Positive Pay, Deposit Express, ACH Origination, Reporting, Account Analysis, Cash Vault, Sweep Accounts, and Commercial Online Banking. Assess hard charges as applicable for non-analyzed accounts. Provide internal phone support to Branch Sales staff, Treasury Management Officers, and Sales Support staff as needed. Compose and update documentation and training material for Business Clients and Employees. Support all department owned applications, including for purposes of Release, DR, system upgrades, and special projects.

Requirements

• 1 year of Customer Service and banking experience.
• High School Diploma or equivalent.
• Basic knowledge of Word & Excel.
• Basic Computer Skills.

Nice To Haves

• Prior clerical/data entry experience preferred.

Responsibilities

• Performs basic tasks to support the Commercial Implementation group such as Service First Maintenance requests, routine data entry, basic calculations, file maintenance, internal client support, and other duties as assigned.
• Provides telephone and email support for stated business products to Sales Staff and Branch Employees.
• Works to ensure consistent and accurate implementation of business services, systems and products.
• Implementation to include document fulfillment (client facing documentation including, but not limited to signature documents, various agreements, and online banking setups).
• Research implementation issues and provides business clients or bank personnel with appropriate and timely resolution.
• Ensures that all customer paperwork is accurately transmitted to core operating system and that standard operating procedures are followed including providing quality reviews for other Commercial Implementation Specialists’ implementations and Sales Support staff’s documentation submissions.
• Oversees the daily operations of stated business products, includes manuals, fees, etc. to staff as needed.
• Responsible for composing and providing documentation, forms, and manuals to business clients and sales staff as needed.
• Responsible for the setup, documentation, and monitoring of Commercial Sweep Accounts and Commercial Web Pay.
• Monitors overall product for maximum efficiency and effectiveness.
• Participates in problem solving to help address unique customer situations.
• Prepares a variety of reports; maintains logs, lists, and records; and maintains customer contact data and information.
• Balancing & reconciliation of accounts.
• May be asked to participate in special projects (i.e. conversion, release, disaster recovery, system upgrades).
• Participates in acquisitions conversions or de-conversions as assigned.
• Other duties as assigned.

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
• Incentive eligibility for all roles except Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees