Commercial Fleet Operations Manager

NOW Courier•Indianapolis, IN

About The Position

We’re looking for a Commercial Fleet Operations Manager who thrives in a fast-paced logistics environment and knows how to turn people, equipment, and data into exceptional results. In this role, you’ll lead and manage all aspects of commercial fleet operations with a strong emphasis on expedited delivery services. Ensure timely, cost-effective, and compliant transportation solutions that meet high-priority client needs while optimizing fleet performance and driver productivity. Why Join Us? ✅ High-impact role with the ability to directly shape the success of the commercial fleet department. ✅ A dynamic, fast-paced environment where no two days are the same. ✅ Opportunities for growth and advancement within a thriving organization. ✅ Competitive compensation and benefits package. If you’re ready to take your career to the next level and lead a high-performing team to new heights, apply today!

Requirements

Bachelor's degree (B.A./B.S.) from a four-year college or university in business, supply chain, or operations; and 5 years of relevant experience and/or training; or equivalent combination of education.
Previous management experience in an operational role is required.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in fleet management software and GPS tracking systems.
Knowledge of transportation regulations and compliance requirements.
Experience in logistics and operations management.
Leadership and team management abilities.
Ability to work in a fast-paced, high-pressure, deadline-driven environment.
Valid driver's license and clean driving record.
Highly organized and detail-oriented.
Resourceful and creative.
Must exhibit professionalism and effectively work with customers, contractors, vendors, and employees.
Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, telephone, and internet communications.
Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.
Ability to manage multiple projects and tasks simultaneously.
A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.

Nice To Haves

Previous experience working in the logistics and distribution industry is highly desired.

Responsibilities

On-Demand Expedited Services Oversee and coordinate all aspects of on-demand and expedited delivery operations, ensuring rapid response to urgent customer requests.
Develop and implement processes to prioritize, dispatch, and track expedited shipments, maintaining real-time visibility and communication with drivers and customers.
Collaborate with sales and customer service teams to understand client requirements for expedited deliveries and ensure service level agreements (SLAs) are consistently met or exceeded.
Monitor and analyze expedited service performance metrics (e.g., response time, delivery speed, customer satisfaction) and implement continuous improvement initiatives.
Train and support drivers and dispatchers in best practices for handling time-sensitive, high-priority deliveries.
Proactively identify and resolve barriers to on-time expedited deliveries, leveraging technology and cross-functional resources as needed.
Vehicle Management Oversee the fleet of trucks and trailers, ensuring optimal utilization, condition, and reliability.
Implement preventative maintenance programs, schedule inspections, and coordinate repairs with service providers.
Manage vehicle acquisition, disposal, and lifecycle planning in alignment with operational and financial goals.
Ensure all vehicles comply with DOT, FMCSA, and company safety standards.
Driver and Employee Management Hire, train, mentor, and evaluate drivers, dispatchers, and support staff to uphold safety, performance, and service standards.
Address safety concerns, performance issues, and implement corrective actions as needed.
Foster a culture of accountability, teamwork, safety, and continuous improvement across all personnel.
Lead and support teams through change, promoting constructive dialogue and an inclusive work environment.
Cost Control Develop, monitor, and manage operational budgets, identifying opportunities to improve margins through efficiency and innovation.
Analyze fuel consumption, vehicle maintenance, and operational expenses to implement cost-saving strategies.
Compliance Management Ensure operations adhere to federal, state, and local transportation regulations, safety standards, and company policies.
Monitor driver hours of service and compliance with all regulations.
Maintain accurate vehicle and driver records, conduct safety audits, and lead safety initiatives.
Handle sensitive information with discretion, maintaining confidentiality and compliance in all communications.
Data Analysis & Reporting Use TMS and analytics tools to track fleet and operational performance metrics, including fuel usage, mileage, maintenance costs, and driver productivity.
Generate actionable reports to inform decision-making, drive continuous improvement, and support strategic initiatives.
Cross-Functional Collaboration Partner with sales, customer service, and other internal teams to ensure service level agreements (SLAs) are met or exceeded.
Participate in service-oriented calls with customers and support business growth by exploring revenue opportunities.
Lead or support initiatives related to network optimization, capacity planning, sustainability, and operational expansion.